LogMeIn Resolve IT Asset Management vs ManageEngine RMM Central
LogMeIn Resolve IT Asset Management
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ManageEngine RMM Central
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| Figure | LogMeIn Resolve IT Asset Management | ManageEngine RMM Central |
|---|---|---|
| Price from | $29/mo | $99.58/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 18 |
| Spec score · Remote Monitoring and Management Software | 9.2 (#2) | 9.1 (#3) |
| API | The LogMeIn Resolve API uses OAuth2 and provides reporting, ticketing, and knowledge-base endpoints. | The FAQ says third-party tools can be integrated through an API; no separate public SDK is identified there. |
| Integrations | LogMeIn Resolve integrates with Acronis, SentinelOne, HaloPSA, ConnectWise PSA, and other tools. | Documented integrations include ServiceDesk Plus MSP, Firewall Analyzer, Applications Manager, NetFlow Analyzer and Device Expert. |
| Licence | Resolve is proprietary commercial software; the legal page only discloses third-party open-source components used within GoTo services. | The EULA describes binary object-code software owned by Zoho under a proprietary, non-exclusive licence rather than open-source licensing. |
| Rating on G2 | 4.3 out of 5 from 472 reviews | 4 out of 5 from 1 review |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 169 ratings | 5 out of 5 from 2 ratings |
| Rating on GetApp | 4.4 out of 5 from 216 reviews | 4.7 out of 5 from 9 reviews |
| Rating on Trustpilot | 2.0 out of 5 from 249 reviews | 3.2 out of 5 from 15 reviews for ManageEngine overall |
| Remote access | Resolve provides unattended remote access for Windows, Mac and Android devices, plus file exchange and host diagnostics. | Technicians can remotely access customer devices and use chat, voice, or video calls before connecting. |
| Reporting | Hardware data can be exported for reporting and compliance, with end-of-life visibility and replacement-cost estimates. | The product includes more than 100 out-of-the-box reports. |
| Security | The product datasheet states 256-bit TLS encryption, two-factor authentication, SSO, role-based access controls and zero-trust identity controls. | Its security policy describes SAML single sign-on, two-factor authentication, role-based access control, and certificate-based agent authentication. |
| Support | The MSP pricing page lists live email, chat, and phone customer support among plan support options. | ManageEngine provides an online support request form, technical support email, telephone numbers, knowledge base, FAQs, and user forum. |
| System requirements | Resolve desktop endpoints require at least a 1.33 GHz dual-core CPU, 4 GB RAM and 260 MB free space; Linux remote control is unavailable. | The server recommendation is at least 8 cores/16 threads, 16 GB RAM and 150 GB disk, with SSD recommended. |
| What it does | LogMeIn Resolve is a cloud unified endpoint management platform combining remote monitoring, remote support, helpdesk, automation, mobile management and IT asset management. | RMM Central lets managed service providers discover, monitor, secure and manage customers' networks and endpoints from one console. |
Plans
LogMeIn Resolve IT Asset Management
- Resolve FreeFree
- Starter$29 a month
- Advanced$78 a month
- Complete$94 a month
- MSP AcceleratePrice not published
- MSP DominatePrice not published
- MSP ElevatePrice not published
- MSP LaunchPrice not published
ManageEngine RMM Central
- FreeFree
- Free EditionFree
- Enterprise Edition — 50 devices$1,195 a year
- Enterprise Edition — 50 devices, 1 user$1,195, paid once
- Enterprise Edition — 100 devices$2,145 a year
- Enterprise Edition — 100 devices, 1 user$2,145, paid once
- Enterprise Edition — 250 devices$4,345 a year
- Enterprise Edition — 250 devices, 1 user$4,345, paid once
- Enterprise Edition — 500 devices$7,695 a year
- Enterprise Edition — 500 devices, 1 user$7,695, paid once
In their own words
LogMeIn Resolve IT Asset Management
LogMeIn Resolve IT Asset Management has no write-up on Specifiction yet; its figures are above.
ManageEngine RMM Central
ManageEngine RMM Central is a remote monitoring and management solution for managed service providers overseeing client IT networks from one console. Its multi-tenant architecture uses probes to manage multiple customer networks. Network monitoring covers performance, health, and availability, with fault management and email alerts. Server monitoring includes Windows, Linux, VMware, Hyper-V, Nutanix, and XenServer environments. Endpoint tools can detect, test, deploy, or decline patches for Mac, Linux, and Windows devices and third-party applications. Technicians can remotely access customer devices, with chat, voice, or video calls available before connecting. Mobile device management includes enrollment, profile and application management, and security policy deployment. The product integrates with the ServiceDesk Plus MSP help desk and PSA product. Security controls described include SAML single sign-on, two-factor authentication, role-based access, and certificate-based agent authentication. The Free plan covers up to 25 devices, and a 30-day trial is available. Enterprise annual prices range from $1,195 a year for 50 devices to $64,795 a year for 10,000 devices. A dedicated machine is recommended for deployment.