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UseResponse

useresponse.com

From $49/mo Free trial WebiOSAndroidAPISelf-hosted
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Spec score 8.6 #24 of 101 in Help desk software

What it is

UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.

Spec sheet

Product
UseResponse combines customer feedback, help desk, knowledge base, and live chat in a customer service suite.Read 8 Oct 2026 · useresponse.com
Deployment
UseResponse offers cloud and self-hosted/on-premise deployment, and the on-premise package is installed on the customer’s server.Read 8 Oct 2026 · useresponse.com
Free plan
NoRead 19 Sep 2026 · useresponse.com
Trial
The 14-day free trial provides access to all features and does not require credit card information.Read 8 Oct 2026 · useresponse.com
API
UseResponse offers a RESTful API for custom integrations and app development.Read 8 Oct 2026 · useresponse.com
Integrations
Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store.Read 8 Oct 2026 · useresponse.com
Security
The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance.Read 8 Oct 2026 · useresponse.com
Support
The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance.Read 8 Oct 2026 · help.useresponse.com
Headquarters
16192 Coastal Highway, Lewes, DE 19958, USARead 28 Sep 2026 · useresponse.com
Company
The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958.Read 8 Oct 2026 · useresponse.com
API access
YesRead 19 Sep 2026 · useresponse.com
Channels
The site describes support across 10+ channels, including email, social media, live chat, community forums, and messengers.Read 8 Oct 2026 · useresponse.com
Feedback
The feedback portal supports public or private boards, anonymous ideas and votes, custom workflows, and voting limits.Read 8 Oct 2026 · useresponse.com
Help center
YesRead 19 Sep 2026 · useresponse.com
Messaging
Live chat integrations include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram.Read 8 Oct 2026 · useresponse.com
Mobile app
The site FAQ says there is currently no mobile app for accessing UseResponse, while product pages describe mobile interfaces and SDK integrations for customer apps.Read 8 Oct 2026 · useresponse.com
Pricing limits
Pricing is based on support-agent count and selected solution; the pricing FAQ says request, message, and user counts are unlimited, subject to API and overall activity limits.Read 8 Oct 2026 · useresponse.com
Shared inbox
YesRead 19 Sep 2026 · useresponse.com
SLA management
YesRead 19 Sep 2026 · useresponse.com
Ticket automation
YesRead 19 Sep 2026 · useresponse.com
Ticketing
The help desk includes a shared inbox, help center, Kanban board view, queues, canned responses, macros, and automation tools.Read 8 Oct 2026 · useresponse.com

Plans and prices

Enterprise Cloud Support Suite $49 a month per agent / month; monthly or annually, with 20% off yearly all 3 solutions included: Feedback System · Help Desk + Live Chat · Knowledge Base Software · no limits on requests, messages or users (API and activity limits apply) Read 8 Oct 2026 · useresponse.com
On Premise Support Solution $120 a month per agent / month; paid only annually 5 agents minimum · $500/year per extra agent · installed on your server · 100% open code Read 8 Oct 2026 · useresponse.com

Every UseResponse plan and price →

Strong points and limits

Strong points

  • Combines help desk, feedback, knowledge base, and live chat.
  • Supports more than 10 channels.
  • Offers cloud and self-hosted deployment.
  • 14-day trial includes all features.

Limits

  • No free plan.
  • On-premise plan requires five agents minimum.
  • On-premise plan is paid only annually.
  • The site FAQ says there is no mobile app for accessing UseResponse.

Who it suits

It suits customer service teams combining support tickets, live chat, knowledge resources, and feedback collection. Teams can choose cloud or server-installed deployment, with the on-premise option requiring at least five agents.

Verdict

UseResponse covers several customer support and feedback workflows, with integrations and deployment choices. Buyers should distinguish its per-agent plan terms and note that the FAQ says there is no mobile app for accessing the product.

Where Specifiction places it

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