GoatFlow

Spec sheet

Product

GoatFlow is an open-source helpdesk and ticketing system for managing customer requests.Read 11 Oct 2026 · goatflow.io

Deployment

The maker documents Docker Compose, Podman, Kubernetes/Helm, and source builds; supported deployment systems include Linux and OpenShift.Read 11 Oct 2026 · goatflow.io

Free plan

YesRead 19 Sep 2026 · goatflow.io

Integrations

GoatFlow supports LDAP and OIDC/OAuth2.0, including Google, Keycloak, and Azure AD, and connects to external services through REST or SOAP APIs.Read 11 Oct 2026 · goatflow.io

Security

The feature page lists rootless containers, non-root execution, configurable session timeouts, MFA support, and CI security scanning.Read 11 Oct 2026 · goatflow.io

Support

The FAQ describes community help through GitHub Discussions and Issues, plus commercial support, professional services, and SLA plans from Gibbsoft Ltd.Read 11 Oct 2026 · goatflow.io

License

The Community Edition is licensed under Apache 2.0 and may be used commercially without licensing fees, according to the FAQ.Read 11 Oct 2026 · goatflow.io

API access

YesRead 19 Sep 2026 · goatflow.io

Automation

GenericAgent can schedule actions such as closing stale tickets, sending reminders, and escalating overdue items.Read 11 Oct 2026 · goatflow.io

Customer portal

Customers can submit tickets, track their progress, and view tickets from their organisation.Read 11 Oct 2026 · goatflow.io

Email

Incoming emails can create or update tickets, and email routing supports mail accounts, postmaster filters, and auto-responses.Read 11 Oct 2026 · goatflow.io

Help center

YesRead 19 Sep 2026 · goatflow.io

Language support

The product includes 15 languages and RTL support for Arabic, Hebrew, Persian, and Urdu.Read 11 Oct 2026 · goatflow.io

Migration

GoatFlow is designed for OTRS compatibility and supports importing existing tickets and users.Read 11 Oct 2026 · goatflow.io

Requirements

The listed minimum system requirements are 2 CPU cores, 4 GB RAM, and 20 GB storage.Read 11 Oct 2026 · goatflow.io

Shared inbox

YesRead 19 Sep 2026 · goatflow.io

SLA management

YesRead 19 Sep 2026 · goatflow.io

Ticket automation

YesRead 19 Sep 2026 · goatflow.io

Ticket handling

Agents can manage tickets, assign priorities, view interaction history, and organise work by permission-controlled queues.Read 11 Oct 2026 · goatflow.io

Who it is for

The maker describes it for business leaders, support agents, end users, and technical teams.Read 11 Oct 2026 · goatflow.io

Plans and prices

Every GoatFlow plan and price →

Where Specifiction places it

• Help desk software#30 of 1018.3