HelpDesk vs Zoho Desk
HelpDesk
helpdesk.com
Zoho Desk
zoho.comSide by side
| Figure | HelpDesk | Zoho Desk |
|---|---|---|
| Price from | $19/mo | ₹420/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Help desk software | 9.1 (#8) | 8.0 (#45) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2002 | 1996 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
Zoho Desk
- FreeFree
- Express₹420 a month
- Standard₹800 a month
- Professional₹1,400 a month
- Enterprise₹2,400 a month
In their own words
Zoho Desk
Zoho Desk is customer support software with a shared inbox, customer portal, and help center. Its listed tools also include SLA management, ticket automation, and API access, giving teams ways to organize support conversations and service workflows. The Free plan includes three users and is listed at free. Paid plans are billed annually: Express is ₹420 a month for 5 users; Standard is ₹800 a month for unlimited users; Professional is ₹1,400 a month for unlimited users; and Enterprise is ₹2,400 a month for unlimited users. The pricing note lists a 15-day trial and paid access from ₹420/user/mo (annual). Zoho Desk is freemium, with an API listed as its platform. The maker is identified as Zoho Desk, and 1996 is listed as its founding year.