Chatwoot vs SupportPal
Chatwoot
chatwoot.com
SupportPal
supportpal.comSide by side
| Figure | Chatwoot | SupportPal |
|---|---|---|
| Price from | $19/mo | $25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 2 |
| Spec score · Help desk software | 9.3 (#1) | 8.1 (#43) |
| Spec score · Multilingual Customer Support Software | 9.5 (#1) | 8.0 (#10) |
| Free plan | Yes | No |
| Listed integrations | 15 | Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | SupportPal is self-hosted, on-premise help desk software. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Two-factor authentication can be configured for operator and user accounts and enforced for either group. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
SupportPal
SupportPal has no write-up on Specifiction yet; its figures are above.