Front vs GLPI
Front
front.com
GLPI
glpi-project.orgSide by side
| Figure | Front | GLPI |
|---|---|---|
| Price from | $25/mo | €19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 13 |
| Spec score · Ticketing Software | 9.1 (#1) | 9.1 (#2) |
| Documentation | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. | Documentation covers administrator, user, developer, agent and plugin workflows, with installation, command-line, API and contribution guidance. |
| Free plan | No | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 3.4 out of 5 from 7 ratings |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.5 out of 5 from 41 reviews |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.5 out of 5 from 42 reviews |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 3.8 out of 5 from 302 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 119 reviews | 9.2 out of 10 from 9 reviews |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.