Chatwoot vs Front
Chatwoot
chatwoot.com
Front
front.comSide by side
| Figure | Chatwoot | Front |
|---|---|---|
| Price from | $19/mo | $25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 3 |
| Spec score · Help desk software | 9.3 (#1) | 9.2 (#4) |
| Spec score · Social Media Customer Service Software | 9.5 (#1) | 9.1 (#5) |
| Spec score · Customer Support Software | 9.5 (#1) | 9.1 (#3) |
| Spec score · Conversational Support Software | 9.4 (#1) | 9.1 (#4) |
| Spec score · Digital Customer Service Platforms | 9.5 (#1) | 9.1 (#4) |
| Cloud Hosting | Chatwoot Cloud runs on AWS servers located in the United States. | Front states that its service is hosted on Amazon Web Services cloud infrastructure. |
| Customer Base | Chatwoot says it is used by more than 15,000 businesses or organizations. | Front says it has more than 9,300 businesses, over 300 employees across five offices, and surpassed $100 million in ARR in 2025. |
| Founded | 2016 | 2013 |
| Free plan | Yes | No |
| Help Center | The Help Center provides customizable knowledge-base self-service experiences. | Yes |
| Listed integrations | 15 | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. |
| Paid from | 19 | 25 |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.