Best Help Desk Software in 2026
Updated
101 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
101ranked
5free plans on this page
$7.20/molowest paid tier
7 Oct 2026last checked
Input list Help desk software 25 channels on this page · 143 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromShared inboxSLA managementHelp centerTicket automationCustomer portalAPI access Spec sheet Score
26 UVdesk Free planYesPaid from$8/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 7.2
27 Gladly Free plannot statedPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 5/8spec lines stated 7.2
28 Mojo Helpdesk Free planNoPaid fromnot statedShared inboxnot statedSLA managementYesHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessnot stated 2/8spec lines stated 7.2
29 HESK Free planYesPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centerYesTicket automationYesCustomer portalYesAPI accessnot stated 4/8spec lines stated 7.2
30 Deskpro Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 6/8spec lines stated 7.1
31 Kayako Free plannot statedPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 5/8spec lines stated 7.1
32 Znuny Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 7.1
33 HelpDesk Free planNoPaid from$19/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 7.1
34 BoldDesk Free planNoPaid from$20/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 7.1
35 Hiver Free planYesPaid from$25/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 7.1
36 SmarterTrack Free planYesPaid from$20/user/moShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 7.1
37 Deskero Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 7.0
38 eDesk Free planNoPaid from$39/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 7/8spec lines stated 6.9
39 Request Tracker Free planYesPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 6.9
40 NABD System Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.9
41 Gist Free planYesPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessnot stated 1/8spec lines stated 6.9
42 Gorgias Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.8
43 Frappe Helpdesk Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.8
44 Faveo Helpdesk Free planYesPaid from$7.20/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.8
45 Pega CRM Free plannot statedPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessYes 1/8spec lines stated 6.8
46 Zendesk Messaging Free planNoPaid from$55/user/moShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.7
47 Cerb Free planYesPaid from$40/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.7
48 HelpCrunch Free planNoPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessnot stated 1/8spec lines stated 6.7
49 DoneDone Free planNoPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessnot stated 1/8spec lines stated 6.7
50 Vision Helpdesk Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.7
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Shared inbox | SLA management |
|---|---|---|---|---|---|---|---|---|
| 26 | UVdesk | 7.2 | No | — | Yes | $8/user/mo | Yes | Yes |
| 27 | Gladly | 7.2 | No | — | — | — | Yes | Yes |
| 28 | Mojo Helpdesk | 7.2 | No | $14/mo | No | — | — | Yes |
| 29 | HESK | 7.2 | Free plan | — | Yes | — | — | — |
| 30 | Deskpro | 7.1 | No | $39/mo | No | — | Yes | Yes |
| 31 | Kayako | 7.1 | No | — | — | — | Yes | Yes |
| 32 | Znuny | 7.1 | No | — | Yes | — | Yes | Yes |
| 33 | HelpDesk | 7.1 | No | $19/mo | No | $19/user/mo | Yes | Yes |
| 34 | BoldDesk | 7.1 | No | $99/mo | No | $20/user/mo | Yes | Yes |
| 35 | Hiver | 7.1 | No | $25/mo | Yes | $25/user/mo | Yes | Yes |
| 36 | SmarterTrack | 7.1 | Free plan | $20/mo | Yes | $20/user/mo | — | Yes |
| 37 | Deskero | 7.0 | Free plan | $9/mo | Yes | — | Yes | Yes |
| 38 | eDesk | 6.9 | No | $39/mo | No | $39/user/mo | Yes | Yes |
| 39 | Request Tracker | 6.9 | No | — | Yes | — | — | Yes |
| 40 | NABD System | 6.9 | Free plan | Free | Yes | — | Yes | Yes |
| 41 | Gist | 6.9 | Free plan | Free | Yes | — | — | — |
| 42 | Gorgias | 6.8 | No | — | No | — | Yes | Yes |
| 43 | Frappe Helpdesk | 6.8 | No | — | Yes | — | Yes | Yes |
| 44 | Faveo Helpdesk | 6.8 | No | $7.20/mo | Yes | $7.20/user/mo | Yes | Yes |
| 45 | Pega CRM | 6.8 | No | — | — | — | — | — |
| 46 | Zendesk Messaging | 6.7 | No | $55/mo | No | $55/user/mo | — | Yes |
| 47 | Cerb | 6.7 | No | — | Yes | $40/user/mo | Yes | Yes |
| 48 | HelpCrunch | 6.7 | No | — | No | — | — | — |
| 49 | DoneDone | 6.7 | No | $45/mo | No | — | — | — |
| 50 | Vision Helpdesk | 6.7 | No | $8/mo | No | — | Yes | Yes |
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