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Mojo Helpdesk

mojohelpdesk.com

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Spec score 8.2 #35 of 101 in Help desk software

Spec sheet

Product
Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests.Read 4 Oct 2026 · mojohelpdesk.com
Free plan
NoRead 23 Sep 2026 · mojohelpdesk.com
API
Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources.Read 4 Oct 2026 · developer.mojohelpdesk.com
Integrations
The site says email, Google Workspace, Zapier, and Slack connect out of the box.Read 4 Oct 2026 · mojohelpdesk.com
Security
The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink.Read 4 Oct 2026 · mojohelpdesk.com
Support
The Enterprise plan includes priority support and a dedicated account manager; the homepage says customers can work directly with the Austin team for setup guidance, product questions, or feature requests.Read 4 Oct 2026 · mojohelpdesk.com
Headquarters
Austin, TexasRead 28 Sep 2026 · mojohelpdesk.com
Founded
2006Read 28 Sep 2026 · mojohelpdesk.com
AI assistant
Felix AI drafts replies, summarizes ticket threads, recommends knowledge base articles, and flags sentiment; the site says it is included in every plan.Read 4 Oct 2026 · mojohelpdesk.com
Automation and SLAs
Business rules and bots can assign tickets round-robin, send auto-responders, and escalate tickets before an SLA slips.Read 4 Oct 2026 · mojohelpdesk.com
Company history
Mojo says its parent company, Metadot, built the helpdesk in 2006 and later turned it into a SaaS offering.Read 4 Oct 2026 · mojohelpdesk.com
Company location
The company says the Mojo team is primarily based in Austin, Texas, where Metadot Corporation is headquartered.Read 4 Oct 2026 · mojohelpdesk.com
Google Workspace
Google Workspace users can sign in with their Google accounts, launch Mojo from the Gmail app launcher, and convert support mailbox emails into tickets.Read 4 Oct 2026 · mojohelpdesk.com
HIPAA
HIPAA compliance and a signed Business Associate Agreement are available with the Enterprise plan.Read 4 Oct 2026 · mojohelpdesk.com
Plan limits
Team is limited to 25 agents and Business to 100 agents; Enterprise allows unlimited agents.Read 4 Oct 2026 · mojohelpdesk.com
Self-service
The product includes a searchable knowledge base for customers to find answers to common questions.Read 4 Oct 2026 · mojohelpdesk.com
SLA management
YesRead 23 Sep 2026 · mojohelpdesk.com
Ticketing
The helpdesk centralizes requests in ticket queues and supports assigning, prioritizing, tagging, and customer ticket history.Read 4 Oct 2026 · mojohelpdesk.com

Plans and prices

Team $14 a month per agent Unlimited tickets · limited storage, queues, and automation · 25 agents max Read 4 Oct 2026 · mojohelpdesk.com
Business $24 a month per agent Plenty of storage, queues, forms, triggers, and automation · 100 agents max Read 4 Oct 2026 · mojohelpdesk.com
Enterprise $34 a month per agent Unlimited agents · increased quotas for API, bots, SLAs, reporting, storage, and more Read 4 Oct 2026 · mojohelpdesk.com

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