Mojo Helpdesk vs Odoo Helpdesk
Mojo Helpdesk
mojohelpdesk.comOdoo Helpdesk
odoo.comSide by side
| Figure | Mojo Helpdesk | Odoo Helpdesk |
|---|---|---|
| Price from | $14/mo | $2.08/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Help desk software | 8.2 (#35) | 9.2 (#2) |
| Free plan | No | Yes |
| Security | The pricing page says every plan runs on SOC 2 Type II audited infrastructure and lists SSO options including Google, Microsoft, SAML, and ClassLink. | Odoo Cloud enforces HTTPS and maintains 14 full database backups for at least three months, replicated across at least three data centers. |
| Self-service | The product includes a searchable knowledge base for customers to find answers to common questions. | Help Center features include eLearning courses, community forums, and Knowledge articles. |
| SLA management | Yes | Yes |
Plans
Odoo Helpdesk
- One App FreeFree
- Standard$31.10 a month
- StandardPriced on request
- Custom$61 a month
- Standard$24.90 a year
- Custom$49 a year
In their own words
Mojo Helpdesk
Mojo Helpdesk has no write-up on Specifiction yet; its figures are above.
Odoo Helpdesk
Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets arriving through email, customizable website forms, and live chat. Teams can use custom stages, automatic assignment, SLA rules, and customer updates. Responses include dynamic email templates, canned live-chat replies, and one-click escalation to a manager. Its Help Center can offer eLearning, community forums, and Knowledge articles, while reporting covers ticket analysis, SLA status, and customer ratings.
The One App Free plan costs nothing for one app and unlimited users on Odoo Online. Installing another app can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Standard costs $31.10 a month, billed monthly, for all apps on Odoo Online per user. Custom costs $61 a month, billed monthly, per user, and includes all apps, external API, and Odoo Online, Odoo.sh, or on-premise deployment; Odoo.sh hosting costs are excluded. Plans include hosting, maintenance, upgrades, and unlimited weekday email support in four listed languages. Odoo states a 99.9% monthly cloud uptime target, excluding planned maintenance.