SupportBee

Spec sheet

Product

SupportBee turns customer emails into organized tickets that teams can assign, discuss, and resolve together.Read 7 Oct 2026 · supportbee.com

Free plan

NoRead 20 Sep 2026 · supportbee.com

Paid from

17Read 20 Sep 2026 · supportbee.com

API

The API can create and manage tickets, add replies and comments, manage customers and agents, access reports and analytics, and automate workflows.Read 7 Oct 2026 · supportbee.com

Integrations

Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive.Read 7 Oct 2026 · supportbee.com

Security

SupportBee says every page is served over HTTPS and offers two-factor authentication using codes from the Google Authenticator app.Read 7 Oct 2026 · supportbee.com

Company

SupportBee says it was founded in 2011, is bootstrapped, and is led by founder and CEO Hana Mohan.Read 7 Oct 2026 · supportbee.com

API access

YesRead 20 Sep 2026 · supportbee.com

Availability

The site states a 99.9% uptime figure monitored by independent providers and offers a 14-day free trial with no credit card required.Read 7 Oct 2026 · supportbee.com

Compliance and infrastructure

SupportBee states that it is GDPR-compliant, runs on AWS across multiple availability zones, and tests its disaster recovery plan yearly.Read 7 Oct 2026 · supportbee.com

Customer portal

Customers can send, track, and manage support tickets through a web interface, with customer groups enabling organization-wide ticket visibility.Read 7 Oct 2026 · supportbee.com

Email providers

Native OAuth integrations are available for Gmail, Google Workspace, Microsoft Outlook, and Microsoft Office 365.Read 7 Oct 2026 · supportbee.com

Help center

YesRead 20 Sep 2026 · supportbee.com

Knowledge base

The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team.Read 7 Oct 2026 · supportbee.com

Plan limits

The Startup plan includes one knowledge base and one team, while the pricing page lists unlimited email inboxes and tickets.Read 7 Oct 2026 · supportbee.com

Reporting

SupportBee offers performance reports for agents, teams, and labels, along with customer satisfaction ratings and ticket audit trails.Read 7 Oct 2026 · supportbee.com

Shared inbox

Team members can view assigned tickets, add private comments, share draft replies for review, and label tickets.Read 7 Oct 2026 · supportbee.com

Ticket automation

YesRead 20 Sep 2026 · supportbee.com

Workflow

The product includes Gmail-compatible keyboard shortcuts and real-time updates.Read 7 Oct 2026 · supportbee.com

Plans and prices

Every SupportBee plan and price →

Where Specifiction places it

• Help desk software#36 of 1018.2
• Email Collaboration Software#14 of 357.9
• Shared Inbox Software#14 of 308.0
• Customer Service - Midmarket Software#15 of 308.0