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SPECIFICTION
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Supportbench

supportbench.com

From $32/mo Free trial WebAPI
Visit supportbench.com
Spec score 8.2 #37 of 101 in Help desk software

Spec sheet

Purpose
Supportbench is a customer support platform for B2B teams that combines account context, ticketing, dynamic SLAs, escalations, AI assistance, self-service, and reporting.Read 11 Oct 2026 · supportbench.com
Intended users
Supportbench describes its target users as B2B SaaS and software teams with account complexity, cross-functional collaboration, escalations, and service-level requirements.Read 11 Oct 2026 · supportbench.com
Free plan
NoRead 25 Sep 2026 · supportbench.com
Trial
The pricing page offers a free trial with no credit card required; it does not state a trial duration in the opened page.Read 11 Oct 2026 · supportbench.com
Integrations
The maker lists connections for Salesforce, HubSpot, Microsoft Dynamics 365, Jira, Azure DevOps, Linear, Slack, Microsoft Teams, RingCentral, Intercom, REST APIs, webhooks, and Zapier.Read 11 Oct 2026 · supportbench.com
Security
The maker says the platform is audited to AICPA SOC 2 and describes role-based access, two-factor authentication, audit trails, encryption in transit and at rest, and multi-zone deployment.Read 11 Oct 2026 · supportbench.com
Account context
Cases can show company and contact history, account health, open cases, and linked case history.Read 11 Oct 2026 · supportbench.com
AI
Its AI features include search, case summaries, sentiment analysis, prediction, and deflection, and are included in both listed plans.Read 11 Oct 2026 · supportbench.com
API access
YesRead 25 Sep 2026 · supportbench.com
Customer portal
YesRead 25 Sep 2026 · supportbench.com
Enterprise controls
Enterprise includes SAML single sign-on, advanced permissions, unlimited custom roles, and higher-throughput API access.Read 11 Oct 2026 · supportbench.com
Help center
YesRead 25 Sep 2026 · supportbench.com
Included services
The maker says onboarding and training are included with every plan.Read 11 Oct 2026 · supportbench.com
Knowledge and self-service
Professional includes an internal and customer knowledge base and a customer self-service portal.Read 11 Oct 2026 · supportbench.com
Potential mismatch
The maker says Supportbench may not fit teams that only need a lightweight shared inbox for low-volume, low-complexity support.Read 11 Oct 2026 · supportbench.com
Reporting
The product offers real-time dashboards, natural-language reporting, and more than 35 KPI scorecards.Read 11 Oct 2026 · supportbench.com
Shared inbox
YesRead 25 Sep 2026 · supportbench.com
SLA management
YesRead 25 Sep 2026 · supportbench.com
SLAs and workflows
The platform supports dynamic SLAs by account, product, severity, or stage, escalation management, and workflow automation.Read 11 Oct 2026 · supportbench.com
Ticket automation
YesRead 25 Sep 2026 · supportbench.com

Plans and prices

Professional (annual) $32 a month Billed annually Ticketing across email, chat, AI bot and APIs · Dynamic SLAs and multi-level escalations · Knowledge base and customer self-service portal · AI assistance, reporting and onboarding included Read 25 Sep 2026 · supportbench.com
Professional (monthly) $40 a month Monthly Professional plan features Read 25 Sep 2026 · supportbench.com
Enterprise (annual) $100 a month Billed annually Sandbox environment · Advanced permissions · Enterprise API · SAML single sign-on · Dedicated success manager Read 25 Sep 2026 · supportbench.com
Enterprise (monthly) $125 a month Monthly Enterprise plan features Read 25 Sep 2026 · supportbench.com
Professional $32 a month annually First 15 agents included · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 50 MB data storage and 1 GB file storage per agent · 100 API requests/minute Read 11 Oct 2026 · supportbench.com
Enterprise $100 a month annually Volume pricing for larger teams · +$2.50/month per additional agent after 15 · per-agent cost capped at $150 · 200 MB data storage and 5 GB file storage per agent · 500 API requests/minute Read 11 Oct 2026 · supportbench.com

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