Open Helpdesk

Spec sheet

Purpose

Open Helpdesk is an open-source helpdesk for teams managing support across multiple clients.Read 11 Oct 2026 · openhelpdesk.dev

Free plan

YesRead 23 Sep 2026 · openhelpdesk.dev

Integrations

The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations.Read 11 Oct 2026 · openhelpdesk.dev

Security

The maker says it uses encryption in transit (TLS) and role-based access control, and that self-hosted users control their data.Read 11 Oct 2026 · openhelpdesk.dev

Access control

The product provides role-based access control with 26 granular permissions.Read 11 Oct 2026 · openhelpdesk.dev

AI tools

AI tools can improve ticket descriptions and translate between languages; the page lists monthly request limits by plan.Read 11 Oct 2026 · openhelpdesk.dev

API access

YesRead 23 Sep 2026 · openhelpdesk.dev

Customer portal

Customers can submit tickets through a public form and track progress with a magic link.Read 11 Oct 2026 · openhelpdesk.dev

Deployment and license

Open Helpdesk is licensed under AGPL-3.0 and can be self-hosted using Docker Compose.Read 11 Oct 2026 · openhelpdesk.dev

Email

Email-to-ticket connects an IMAP mailbox and threads replies into ticket conversations.Read 11 Oct 2026 · openhelpdesk.dev

Help center

YesRead 23 Sep 2026 · openhelpdesk.dev

Included agent seats

5Read 23 Sep 2026 · openhelpdesk.dev

Notable limits

The Free plan allows up to 2 agents and 1 workspace, while Starter allows up to 5 agents and 3 workspaces.Read 11 Oct 2026 · openhelpdesk.dev

Reporting

Reports include resolution times, agent performance, and trend charts.Read 11 Oct 2026 · openhelpdesk.dev

SLA management

YesRead 23 Sep 2026 · openhelpdesk.dev

SLA tracking

SLA tracking sets response and resolution targets by priority and detects breaches in real time.Read 11 Oct 2026 · openhelpdesk.dev

Support and audience

The maker describes the product as suited to MSPs, agencies, and teams managing multiple clients, and offers dedicated setup assistance on Enterprise.Read 11 Oct 2026 · openhelpdesk.dev

Ticketing

Teams can create, assign, and track tickets with priorities, statuses, and categories.Read 11 Oct 2026 · openhelpdesk.dev

Workspaces

Each client workspace has its own tickets, agents, settings, and branding.Read 11 Oct 2026 · openhelpdesk.dev

Plans and prices

Every Open Helpdesk plan and price →

Where Specifiction places it

• Help desk software#31 of 1018.3