Front vs Open Helpdesk
Front
front.comOpen Helpdesk
openhelpdesk.devSide by side
| Figure | Front | Open Helpdesk |
|---|---|---|
| Price from | $25/mo | $15/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Help desk software | 9.2 (#4) | 8.3 (#31) |
| Included agent seats | 10 | 5 |
| API access | Yes | Yes |
| Customer portal | Yes | Customers can submit tickets through a public form and track progress with a magic link. |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations. |
| SLA management | Yes | Yes |
| Ticketing | The product includes a ticketing system for tracking, managing and resolving customer inquiries. | Teams can create, assign, and track tickets with priorities, statuses, and categories. |
Plans
Open Helpdesk
- FreeFree
- Starter$15 a month
- Business$39 a month
- EnterprisePriced on request
In their own words
Open Helpdesk
Open Helpdesk has no write-up on Specifiction yet; its figures are above.