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Helpy

helpy.io

From $40/mo Free trial WebAPISelf-hosted
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Spec score 8.5 #21 of 60 in IT Knowledge Base Software

Spec sheet

Product
Helpy is a customer support platform designed for organizations that want control over customer data.Read 12 Oct 2026 · helpy.io
Trial
Helpy Cloud offers a 14-day trial, and the start page says it is free for 3 agents with no credit card required.Read 12 Oct 2026 · helpy.io
Integrations
Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API.Read 12 Oct 2026 · helpy.io
Privacy
Helpy can be deployed on a server in the customer’s cloud, data center, or office to enforce its own data storage, retention, and access policies.Read 12 Oct 2026 · helpy.io
Support
Helpy provides a support knowledgebase and support by email or chat.Read 12 Oct 2026 · support.helpy.io
AI
The maker says its Carin AI agent can solve 50–80% of requests autonomously.Read 12 Oct 2026 · helpy.io
API access
YesRead 20 Sep 2026 · helpy.io
Authentication
The maker lists SAML, OAuth, and LDAP single sign-on for private cloud deployments.Read 12 Oct 2026 · helpy.io
Customer portal
YesRead 20 Sep 2026 · helpy.io
Data masking
Its data masking feature automatically scrubs email addresses, phone numbers, Social Security numbers, IP addresses, and credit card numbers from support communications.Read 12 Oct 2026 · helpy.io
Deletion requests
Helpy supports deleting or anonymizing customer data in response to GDPR or CCPA deletion requests.Read 12 Oct 2026 · helpy.io
Developer tools
Helpy includes a REST API and internal and external webhooks for integrations.Read 12 Oct 2026 · helpy.io
Help center
YesRead 20 Sep 2026 · helpy.io
Live chat
Helpy Connect provides one-to-one live chat, contextual knowledgebase suggestions, a pre-chat form, and chat-to-email follow-up.Read 12 Oct 2026 · helpy.io
Self-hosted requirement
The Helpy Pro installation guide states that it currently runs on Ubuntu 18.04 and requires at least 2 GB of RAM.Read 12 Oct 2026 · support.helpy.io
Shared inbox
YesRead 20 Sep 2026 · helpy.io
SLA management
YesRead 20 Sep 2026 · helpy.io
Ticket automation
YesRead 20 Sep 2026 · helpy.io
Ticketing
Helpy includes ticket statuses, groups, canned replies, private notes, triggers, auto assignment, advanced search, and satisfaction tracking.Read 12 Oct 2026 · helpy.io

Plans and prices

Self Hosted $40 a month Annual contract required; per seat Includes every feature offered · privacy and security · core and advanced ticketing · helpcenter and knowledgebase · live chat · team permissions Read 12 Oct 2026 · helpy.io
Essential Price not published Cloud hosted only Read 20 Sep 2026 · helpy.io
Essential Priced on request Cloud hosted only Read 20 Sep 2026 · helpy.io
Basic Price not published Cloud hosted only · Core ticketing · Advanced ticketing · Customizable help center · API · Knowledge base Read 20 Sep 2026 · helpy.io
Basic Priced on request Cloud hosted only · Core ticketing · Advanced ticketing · Customizable help center · API · Knowledge base Read 20 Sep 2026 · helpy.io
Enterprise Priced on request Multiple accounts · full whitelabel · resell rights · product embed Read 12 Oct 2026 · helpy.io

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