GLPI vs Helpy
GLPI
glpi-project.orgHelpy
helpy.ioSide by side
| Figure | GLPI | Helpy |
|---|---|---|
| Price from | €19/mo | $40/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 13 | 6 |
| Spec score · IT Knowledge Base Software | 9.1 (#3) | 8.5 (#21) |
| Authentication | Supported external authentication sources include LDAP, mail servers, CAS, X.509 certificates and web-server delegation. | The maker lists SAML, OAuth, and LDAP single sign-on for private cloud deployments. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | Listed integrations include HubSpot, Jira, Salesforce, GitHub, Google Sheets, Slack, Trello, and Zapier; Helpy also offers an Open API. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | Helpy provides a support knowledgebase and support by email or chat. |
| Trial | The public-cloud offer has a 45-day trial with no obligation and no credit card required. | Helpy Cloud offers a 14-day trial, and the start page says it is free for 3 agents with no credit card required. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
Helpy
- Self Hosted$40 a month
- EssentialPrice not published
- EssentialPriced on request
- BasicPrice not published
- BasicPriced on request
- EnterprisePriced on request
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.