Best Help Desk Software in 2026
Updated
101 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
101ranked
4free plans on this page
$0.20/molowest paid tier
7 Oct 2026last checked
Input list Help desk software 25 channels on this page · 170 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromShared inboxSLA managementHelp centerTicket automationCustomer portalAPI access Spec sheet Score
51 Helpshift Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 6/8spec lines stated 6.6
52 Pylon Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.6
53 TeamSupport Free planNoPaid from$45/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.6
54 SherpaDesk Free planYesPaid from$40/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.6
55 Sympoq Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.6
56 Sugar Serve Free planNoPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 6.5
57 HelpSpot Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.5
58 Dixa Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 6/8spec lines stated 6.5
59 Qisutu Free plannot statedPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 6.5
60 Open Helpdesk Free planYesPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationnot statedCustomer portalYesAPI accessYes 5/8spec lines stated 6.5
61 Agentforce Contact Center Free planNoPaid from$25/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.5
62 GoatFlow Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.4
63 Andrea Helpdesk Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.4
64 Enchant Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalNoAPI accessYes 7/8spec lines stated 6.3
65 SupportBee Free planNoPaid from$17/user/moShared inboxYesSLA managementnot statedHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.3
66 Richpanel Free planNoPaid from$99/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.3
67 Supportbench Free planNoPaid from$32/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.3
68 Trakdesk Free planYesPaid from$9.99/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.3
69 Helpy Free plannot statedPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 6.3
70 LibreDesk Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 6/8spec lines stated 6.3
71 Kapture CX Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 6/8spec lines stated 6.2
72 Plain Free planNoPaid from$35/user/moShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 8/8spec lines stated 6.2
73 Support Genix Free planYesPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 5/8spec lines stated 6.2
74 Helprace Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.2
75 KronoDesk Free planNoPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 6.2
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Shared inbox | SLA management |
|---|---|---|---|---|---|---|---|---|
| 51 | Helpshift | 6.6 | No | — | No | — | Yes | Yes |
| 52 | Pylon | 6.6 | No | — | No | — | Yes | Yes |
| 53 | TeamSupport | 6.6 | No | $45/mo | No | $45/user/mo | Yes | Yes |
| 54 | SherpaDesk | 6.6 | Free plan | $45/mo | Yes | $40/user/mo | Yes | Yes |
| 55 | Sympoq | 6.6 | Free plan | €49/mo | Yes | — | Yes | Yes |
| 56 | Sugar Serve | 6.5 | No | — | No | — | — | Yes |
| 57 | HelpSpot | 6.5 | No | — | No | — | Yes | Yes |
| 58 | Dixa | 6.5 | No | €89/mo | No | — | Yes | Yes |
| 59 | Qisutu | 6.5 | No | — | — | — | Yes | Yes |
| 60 | Open Helpdesk | 6.5 | Free plan | $15/mo | Yes | — | — | Yes |
| 61 | Agentforce Contact Center | 6.5 | No | $50/mo | No | $25/user/mo | Yes | Yes |
| 62 | GoatFlow | 6.4 | No | — | Yes | — | Yes | Yes |
| 63 | Andrea Helpdesk | 6.4 | Free plan | Free | Yes | — | Yes | Yes |
| 64 | Enchant | 6.3 | No | — | No | — | Yes | Yes |
| 65 | SupportBee | 6.3 | No | $20/mo | No | $17/user/mo | Yes | — |
| 66 | Richpanel | 6.3 | No | $0.20/mo | No | $99/user/mo | Yes | Yes |
| 67 | Supportbench | 6.3 | No | $32/mo | No | $32/user/mo | Yes | Yes |
| 68 | Trakdesk | 6.3 | No | $9.99/mo | Yes | $9.99/user/mo | Yes | Yes |
| 69 | Helpy | 6.3 | No | — | — | — | Yes | Yes |
| 70 | LibreDesk | 6.3 | No | — | Yes | — | Yes | Yes |
| 71 | Kapture CX | 6.2 | No | — | No | — | Yes | Yes |
| 72 | Plain | 6.2 | No | $35/mo | No | $35/user/mo | Yes | Yes |
| 73 | Support Genix | 6.2 | No | $4.92/mo | Yes | — | — | — |
| 74 | Helprace | 6.2 | No | $18/mo | No | — | Yes | Yes |
| 75 | KronoDesk | 6.2 | No | $195.76/mo | No | — | — | Yes |
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