Escalated

Spec sheet

What it does

Escalated is an open-source help desk that lives inside your application and provides a shared UI powered by Inertia.js.Read 11 Oct 2026 · escalated.dev

Free plan

YesRead 19 Sep 2026 · escalated.dev

Security

The October 8, 2026 Laravel release notes say attachments are private by default and use expiring signed download links that check ticket access.Read 11 Oct 2026 · escalated.dev

Maker

The homepage identifies Matt Gros as the creator of Escalated.Read 11 Oct 2026 · escalated.dev

Agent tools

The documentation lists macros, bulk actions, custom ticket actions, collaboration, and keyboard shortcuts.Read 11 Oct 2026 · escalated.dev

API access

YesRead 19 Sep 2026 · escalated.dev

API and data

The documentation lists a REST API, mobile SDKs, management commands, and data import.Read 11 Oct 2026 · escalated.dev

Automation

The documentation lists event workflows, time-based automations, and scheduling.Read 11 Oct 2026 · escalated.dev

Cloud availability

The homepage labels Escalated to the Cloud as coming soon and describes self-hosted, synced, and fully cloud operating modes.Read 11 Oct 2026 · escalated.dev

Cloud modes

In synced mode, the application remains the source of truth; in fully cloud mode, Cloud becomes the system of record and manages email delivery and domain configuration.Read 11 Oct 2026 · escalated.dev

Customer portal

YesRead 19 Sep 2026 · escalated.dev

Data and deployment

Tickets, conversations, and attachments live in your own database, and Escalated uses your application’s models, database, and deployment pipeline.Read 11 Oct 2026 · escalated.dev

Framework support

The site lists native adapters for frameworks including Laravel, Ruby on Rails, Django, Symfony, Phoenix, Go, AdonisJS, Filament, and WordPress.Read 11 Oct 2026 · escalated.dev

Imports

The importing guide lists adapter plugins for Zendesk, Freshdesk, Help Scout, and Intercom.Read 11 Oct 2026 · escalated.dev

Notifications

Email notifications and webhook integrations use the framework’s native systems.Read 11 Oct 2026 · escalated.dev

SLA management

YesRead 19 Sep 2026 · escalated.dev

Ticket automation

YesRead 19 Sep 2026 · escalated.dev

Ticket features

It includes threaded conversations, internal notes, ticket history, custom statuses, priorities, assignment, tags, SLA tracking, and escalation rules.Read 11 Oct 2026 · escalated.dev

Plans and prices

Every Escalated plan and price →

Where Specifiction places it

• Help desk software#56 of 1017.8