Chatwoot vs Escalated
Chatwoot
chatwoot.com
Escalated
escalated.devSide by side
| Figure | Chatwoot | Escalated |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 1 |
| Spec score · Help desk software | 9.3 (#1) | 7.8 (#56) |
| Free plan | Yes | Yes |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The October 8, 2026 Laravel release notes say attachments are private by default and use expiring signed download links that check ticket access. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.