Tech riderRev. 19 Sept 2026
SmarterTrack
- 1Runs onAPI
- 2CostsFree plan · paid from $20/mo
- 3SLA managementYes
- 4Help centerYes
- 5Ticket automationYes
- 6Customer portalYes
- 7API accessYes
- 8Included agent seats1
8 lines stated Written from the maker's own pages: smartertools.com
Overview
SmarterTrack is ranked #36 of 101 in help desk software on Specifiction, made by SmarterTrack (1903 W. Parkside Lane Ste 106, Phoenix, AZ 85027, United States). It runs on API. There is a free plan. Paid plans start at $20/mo.
SmarterTrack plans and pricing
All plansFree Free Single agent · Functionality based on the Enterprise edition · Installed edition available smartertools.com · 19 Sept 2026
Professional $400/mo 2-agent entry configuration · Email ticketing · Live chat · Customer portal · Knowledge base smartertools.com · 19 Sept 2026
Enterprise $900/mo 5-agent entry configuration · Multiple brands · Customizable forms · Single sign-on · Scheduled email reports smartertools.com · 19 Sept 2026
Hosted $20/mo billed monthly Hosted Enterprise edition · Communicator softphone included · Free technical support smartertools.com · 19 Sept 2026
Compared on help desk software
- Free plan
- Yessmartertools.com
- Paid from
- $20/user/mosmartertools.com
- SLA management
- Yessmartertools.com
- Help center
- Yessmartertools.com
- Ticket automation
- Yessmartertools.com
- Customer portal
- Yessmartertools.com
- API access
- Yessmartertools.com
- Included agent seats
- 1smartertools.com
Company
- Founded
- 2003smartertools.com · 28 Sept 2026
- Headquarters
- 1903 W. Parkside Lane Ste 106, Phoenix, AZ 85027, United Statessmartertools.com · 28 Sept 2026
Best SmarterTrack alternatives
See all 20 All accessCh 01 Chatwoot Free planFree trialAndroid from $19/mo9.1 All accessCh 02 Vtiger Help Desk Free planFree trialAndroid from $12/mo8.9 All accessCh 03 Desk365 Free planFree trialAndroid from $12/mo8.6 All accessCh 04 Intercom Free trialAndroidiOS from $19/mo8.5 All accessCh 05 Help Scout Free planFree trialAPI from $25/mo8.5 All accessCh 06 Freshdesk Free planAPI from $19/mo8.3
Where it ranks on Specifiction
- Best Help Desk Software in 2026#36 of 101
Is SmarterTrack yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- smartertools.com/smartertrack/· checked 28 Sept 2026
- smartertools.com/smartertrack/features· checked 19 Sept 2026
- smartertools.com/smartertrack/pricing· checked 19 Sept 2026