SmartDesk

Spec sheet

What it does

SmartDesk combines ticket management, SmartChat, Knowledge Base publishing, customer self-service and reporting in one support platform.Read 15 Oct 2026 · smartdesk.support

Free plan

NoRead 22 Sep 2026 · smartdesk.support

API

External API access is offered on Pro and Enterprise for supported integrations and workflows.Read 15 Oct 2026 · smartdesk.support

Founded

SmartDesk says it was established in 2024.Read 15 Oct 2026 · smartdesk.support

Agent Copilot

Pro and Enterprise include contextual AI assistance for agents while leaving control with human agents.Read 15 Oct 2026 · smartdesk.support

AI drafting

Pro and Enterprise can prepare ticket context and draft Knowledge Base content for agent review.Read 15 Oct 2026 · smartdesk.support

API access

YesRead 22 Sep 2026 · smartdesk.support

Assignment automation

Pro and Enterprise can automatically distribute new tickets using project assignment rules.Read 15 Oct 2026 · smartdesk.support

Branding

Email branding and advanced Help Center branding are available on Pro and Enterprise.Read 15 Oct 2026 · smartdesk.support

Collaboration

Teams can use internal activity, collaboration tools, ticket tags and reusable saved views.Read 15 Oct 2026 · smartdesk.support

Customer portal

YesRead 22 Sep 2026 · smartdesk.support

Data collected

The privacy policy lists names, email addresses, phone numbers, billing information, IP addresses, browser and operating-system data, referring URLs and pages viewed.Read 15 Oct 2026 · smartdesk.support

Data rights

The policy describes access, correction, deletion, objection and portability rights subject to location.Read 15 Oct 2026 · smartdesk.support

Escalation

Pro and Enterprise can escalate tickets when configured SLA conditions are reached.Read 15 Oct 2026 · smartdesk.support

G2 product description

G2 describes its SmartDesk listing as hybrid-office workspace software with interactive desk maps, floor-plan editing, real-time availability and occupancy analytics.Read 15 Oct 2026 · g2.com

Help Center

Every plan can publish searchable self-service articles in a public Help Center.Read 15 Oct 2026 · smartdesk.support

Included agent seats

5Read 22 Sep 2026 · smartdesk.support

Knowledge AI

All plans can connect the organisation's OpenAI account so SmartChat answers from published SmartDesk knowledge.Read 15 Oct 2026 · smartdesk.support

Knowledge Base

Teams can create, review and publish categorized support articles for agents and customers.Read 15 Oct 2026 · smartdesk.support

Licence status

The terms describe the service, software and content as protected proprietary intellectual property, with no open-source licence identified.Read 15 Oct 2026 · smartdesk.support

Limit: advanced features

Automatic assignment, escalation, branding, advanced reporting, exports, API access and agent AI are restricted to Pro and Enterprise.Read 15 Oct 2026 · smartdesk.support

Limit: G2 identity mismatch

The G2 listing is attributed to SmartDesk Solutions and describes office-management software, while SmartDesk's official site describes a customer-support platform.Read 15 Oct 2026 · g2.com

Limit: no public SDK details

The public feature and pricing pages mention API access but provide no endpoint reference, SDK list or self-hosting instructions.Read 15 Oct 2026 · smartdesk.support

Limit: plan capacity

The published packages cap users, projects and support email addresses at 5/1/1, 10/5/3 and 50/25/10 respectively.Read 15 Oct 2026 · smartdesk.support

Live chat

SmartChat provides website conversations, Knowledge AI answers and live-agent handover.Read 15 Oct 2026 · smartdesk.support

Maker identity

The public site identifies the maker simply as SmartDesk and does not publish a headquarters, legal entity name or employee count.Read 15 Oct 2026 · smartdesk.support

Payment processor

Subscription checkout is handled through Paystack and monthly charges are made in South African rand.Read 15 Oct 2026 · smartdesk.support

Permissions

SmartDesk keeps user roles and permissions separate from commercial package access.Read 15 Oct 2026 · smartdesk.support

Rating on G2

0 out of 5 from 0 reviews; G2's claimed SmartDesk profile says it has not been reviewed yet.Read 15 Oct 2026 · g2.com

Reporting

Basic reporting is included on every plan, while advanced SmartChat/AI reporting and report export require Pro or Enterprise.Read 15 Oct 2026 · smartdesk.support

Security statement

The privacy policy says SmartDesk uses technical and organisational measures against unauthorized access but does not guarantee absolute security.Read 15 Oct 2026 · smartdesk.support

Shared inbox

YesRead 22 Sep 2026 · smartdesk.support

SLA management

SLA timers track response and resolution expectations against support workflows on every plan.Read 15 Oct 2026 · smartdesk.support

Support documentation

The official site says users can open SmartDesk Help from inside the application to search published guidance and support articles.Read 15 Oct 2026 · smartdesk.support

Support email

Connected support email addresses feed customer messages into SmartDesk and allow replies from the ticket workspace.Read 15 Oct 2026 · smartdesk.support

Terms limitation

The terms state that paid fees are non-refundable except where law or the site's terms require otherwise.Read 15 Oct 2026 · smartdesk.support

Ticket automation

YesRead 22 Sep 2026 · smartdesk.support

Ticket workspace

The ticket workspace supports status, priority, assignment, activity and customer conversation management.Read 15 Oct 2026 · smartdesk.support

Plans and prices

Every SmartDesk plan and price →

Where Specifiction places it

• Help desk software#52 of 1017.9