Front vs SmartDesk
Front
front.comSmartDesk
smartdesk.supportSide by side
| Figure | Front | SmartDesk |
|---|---|---|
| Price from | $25/mo | $399/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Help desk software | 9.2 (#4) | 7.9 (#52) |
| Included agent seats | 10 | 5 |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2013 | SmartDesk says it was established in 2024. |
| Free plan | No | No |
| Help center | Yes | Every plan can publish searchable self-service articles in a public Help Center. |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 0 out of 5 from 0 reviews; G2's claimed SmartDesk profile says it has not been reviewed yet. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | SLA timers track response and resolution expectations against support workflows on every plan. |
| Ticket automation | Yes | Yes |
Plans
In their own words
SmartDesk
SmartDesk has no write-up on Specifiction yet; its figures are above.