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SPECIFICTION
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DoneDone

donedone.com

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Spec score 8.3 #17 of 40 in Issue Tracking Software

Spec sheet

Product
DoneDone combines a shared inbox and task management to capture incoming requests, assign ownership, and track work through completion.Read 5 Oct 2026 · donedone.com
Free plan
NoRead 20 Sep 2026 · donedone.com
Integrations
DoneDone’s integrations help pages list Slack, Glip/RingCentral, TestLodge, GitHub, Harvest, Zapier, and WebEx integrations.Read 5 Oct 2026 · donedone.com
Security
DoneDone says it uses Amazon Web Services and lists measures including encrypted data transmission, restricted staff access, activity logging, protected backups, and restore tests.Read 5 Oct 2026 · donedone.com
Support
The company says its lean team handles customer support directly and lists [email protected] for contact.Read 5 Oct 2026 · donedone.com
Founded
2008Read 28 Sep 2026 · donedone.com
API and webhooks
The public API supports GET, POST, PUT, and DELETE requests, and outbound webhooks notify endpoints when tasks, conversations, or users change.Read 5 Oct 2026 · donedone.com
Company history
DoneDone says it officially launched in April 2009 after beginning as an in-house tool in 2008.Read 5 Oct 2026 · donedone.com
Customer portal
The Pro plan includes a white-label customer ticket portal.Read 5 Oct 2026 · donedone.com
Help desk
Shared mailboxes support conversation assignment, custom workflows, saved replies, and auto responders.Read 5 Oct 2026 · donedone.com
Included account services
Every account includes hourly data backups, SSL and data encryption, free email support, one-to-one onboarding support, historical 99.9%+ uptime, and 24/7 systems monitoring.Read 5 Oct 2026 · donedone.com
Mobile
The Starter plan includes iOS and Android mobile apps with mobile and email notifications.Read 5 Oct 2026 · donedone.com
Plan limits
Starter includes up to 4 full users and one shared mailbox; Pro includes up to 8 users and three shared mailboxes, with additional seats available at an extra monthly cost.Read 5 Oct 2026 · donedone.com
Target teams
DoneDone describes itself as built by a small team for small teams and identifies operations, internal IT, internal marketing, and customer support use cases.Read 5 Oct 2026 · donedone.com
Task management
Task features include projects, tasks, checklists, custom workflows and statuses, due dates, notifications, and board view.Read 5 Oct 2026 · donedone.com

Plans and prices

Starter $45 a month Annual billing; price shown per month 4 users · 1 shared mailbox · Unlimited projects · Unlimited tasks · Unlimited checklists Read 20 Sep 2026 · donedone.com
Pro $89 a month Annual billing; price shown per month 8 users · 3 shared mailboxes · Unlimited guest users Read 20 Sep 2026 · donedone.com
Starter Plan (yearly billing) $45 a month Monthly Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails Read 5 Oct 2026 · donedone.com
Starter Plan (monthly billing) $49 a month Monthly Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails Read 5 Oct 2026 · donedone.com
Pro Plan (yearly billing) $89 a month Monthly Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $12.50/mo Read 5 Oct 2026 · donedone.com
Pro Plan (monthly billing) $99 a month Monthly Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $11.25/mo Read 5 Oct 2026 · donedone.com

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