ServiceTonic

Spec sheet

What it does

ServiceTonic centralizes help desk, service desk, and enterprise service management for IT, customer service, and other departments.Read 12 Oct 2026 · servicetonic.com

Deployment

ServiceTonic is available in cloud or on-premise deployments.Read 12 Oct 2026 · servicetonic.com

Free plan

NoRead 19 Sep 2026 · servicetonic.com

Trial

The product page offers a free 21-day trial.Read 12 Oct 2026 · servicetonic.com

Integrations

The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps.Read 12 Oct 2026 · servicetonic.com

Security

ServiceTonic says it is ISO/IEC 27001-certified and describes encrypted access, role-based access control, and ticket-change auditing.Read 12 Oct 2026 · servicetonic.com

Support

The pricing page says cloud and on-premise customers have support from the ServiceTonic team.Read 12 Oct 2026 · servicetonic.com

Headquarters

Barcelona, SpainRead 28 Sep 2026 · servicetonic.com

AI

AI agents can answer natural-language requests, and the AI features can learn from knowledge bases, URLs, files, and ticket history.Read 12 Oct 2026 · servicetonic.com

API access

YesRead 19 Sep 2026 · servicetonic.com

Customer portal

YesRead 19 Sep 2026 · servicetonic.com

Customization

Users can configure workflows, ticket layouts, and field definitions without development.Read 12 Oct 2026 · servicetonic.com

Help center

YesRead 19 Sep 2026 · servicetonic.com

ITIL processes

ServiceTonic supports ITIL-related processes including incident, request, problem, change, knowledge, service levels, service catalog, and asset management.Read 12 Oct 2026 · servicetonic.com

Mobile platforms

The technical specifications list Apple iOS and Android among supported end-user platforms.Read 12 Oct 2026 · servicetonic.com

SLA management

YesRead 19 Sep 2026 · servicetonic.com

Ticket automation

YesRead 19 Sep 2026 · servicetonic.com

Ticket management

The platform manages incidents and requests with configurable prioritization, assignment, and automation.Read 12 Oct 2026 · servicetonic.com

Web and server platforms

The technical specifications describe a web application accessible through a browser and installation on Windows or Linux servers.Read 12 Oct 2026 · servicetonic.com

Plans and prices

Every ServiceTonic plan and price →

Where Specifiction places it

• Help desk software#58 of 1017.8
• IT Help Desk Software#33 of 497.9