OpenSupports

Spec sheet

Purpose

OpenSupports is an open-source ticket system for managing customer support inquiries.Read 12 Oct 2026 · opensupports.com

Free plan

YesRead 25 Sep 2026 · docs.opensupports.com

Integrations

The documentation describes a REST API for integrating OpenSupports with existing applications, and settings include SMTP and IMAP configuration.Read 12 Oct 2026 · opensupports.com

API access

YesRead 25 Sep 2026 · docs.opensupports.com

API capabilities

The download page links to API documentation and says the API can be used to integrate OpenSupports with another app.Read 12 Oct 2026 · opensupports.com

Attachments and spam protection

Staff and customers can attach files to ticket comments, administrators can set a maximum file size, and the system supports reCAPTCHA.Read 12 Oct 2026 · opensupports.com

Data and security

The privacy policy says customers retain rights to their data and that third-party vendors and hosting partners provide the infrastructure used to run the service.Read 12 Oct 2026 · opensupports.com

Help center

YesRead 25 Sep 2026 · docs.opensupports.com

Knowledge base

The system lets teams write articles for FAQs and how-to guides.Read 12 Oct 2026 · opensupports.com

Languages

The features page lists support for English, Spanish, German, French, Portuguese, Italian, Greek, Japanese, Russian, Chinese, Hindi, Turkish, Polish, and Dutch.Read 12 Oct 2026 · opensupports.com

Maker and location

The contact page says the team is from Argentina and is currently located in Rosario, Argentina.Read 12 Oct 2026 · opensupports.com

Managed hosting audience

The maker describes its SaaS service as an option for businesses without a dedicated development team or businesses that prefer to avoid installation, maintenance, and support responsibilities.Read 12 Oct 2026 · opensupports.com

Project history

The contact page says the project started in 2010 and was recreated from scratch in August 2015.Read 12 Oct 2026 · opensupports.com

Requirements

The download page lists PHP 7.x or later, MySQL 4.1 or later, and a PDO driver, and says PHP 8 is not supported yet.Read 12 Oct 2026 · opensupports.com

Self-hosted setup

Installation documentation says OpenSupports can be installed on a server and lists Apache 2.4+ among its requirements.Read 12 Oct 2026 · docs.opensupports.com

Staff roles

Staff members can be assigned departments, and the admin panel supports different staff permissions and roles.Read 12 Oct 2026 · opensupports.com

Ticket access

Customers can create accounts to keep their tickets together or submit tickets through a form without an account.Read 12 Oct 2026 · opensupports.com

Ticket management

Staff can organize tickets by departments and use filtering and search tools to find them.Read 12 Oct 2026 · opensupports.com

Plans and prices

Every OpenSupports plan and price →

Where Specifiction places it

• Help desk software#67 of 1017.6