Best Help Desk Software in 2026
Updated
101 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
101ranked
0free plans on this page
$6.58/molowest paid tier
7 Oct 2026last checked
Input list Help desk software 25 channels on this page · 129 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromShared inboxSLA managementHelp centerTicket automationCustomer portalAPI access Spec sheet Score
76 DevRev Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.2
77 Oracle Fusion Cloud Marketing Free plannot statedPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 5/8spec lines stated 6.2
78 Sprinklr Service Free planNoPaid fromnot statedShared inboxYesSLA managementnot statedHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessnot stated 2/8spec lines stated 6.1
79 Pega Customer Service Free plannot statedPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessYes 1/8spec lines stated 6.1
80 UseResponse Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 6/8spec lines stated 6.1
81 Trengo Free planNoPaid fromnot statedShared inboxYesSLA managementnot statedHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessnot stated 2/8spec lines stated 6.1
82 SupportCandy Free planYesPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.1
83 SupportPal Free planNoPaid fromnot statedShared inboxnot statedSLA managementYesHelp centernot statedTicket automationnot statedCustomer portalnot statedAPI accessnot stated 2/8spec lines stated 6.1
84 Zendesk Contact Center Free planNoPaid from$55/user/moShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 6.1
85 Desk Manager Free plannot statedPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 6.0
86 osTicket Free planYesPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 6.0
87 Fluent Support Free planYesPaid fromnot statedShared inboxYesSLA managementnot statedHelp centernot statedTicket automationYesCustomer portalYesAPI accessYes 5/8spec lines stated 5.9
88 UserEcho Free planYesPaid fromnot statedShared inboxYesSLA managementnot statedHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 5.9
89 Oracle Service Free plannot statedPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 5/8spec lines stated 5.9
90 Escalated Free planYesPaid fromnot statedShared inboxnot statedSLA managementYesHelp centernot statedTicket automationYesCustomer portalYesAPI accessYes 5/8spec lines stated 5.8
91 Kapture CRM Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalnot statedAPI accessYes 6/8spec lines stated 5.8
92 Ticksy Free planNoPaid fromnot statedShared inboxnot statedSLA managementnot statedHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 5/8spec lines stated 5.7
93 SmartDesk Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 5.7
94 Cayzu Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 7/8spec lines stated 5.7
95 UserDeck Free planNoPaid fromnot statedShared inboxYesSLA managementnot statedHelp centerYesTicket automationnot statedCustomer portalYesAPI accessYes 5/8spec lines stated 5.6
96 EvantoDesk Free planNoPaid fromnot statedShared inboxYesSLA managementYesHelp centerYesTicket automationYesCustomer portalNoAPI accessnot stated 6/8spec lines stated 5.6
97 Go Help Desk Free plannot statedPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerNoTicket automationYesCustomer portalnot statedAPI accessYes 4/8spec lines stated 5.5
98 ServiceTonic Free planNoPaid fromnot statedShared inboxnot statedSLA managementYesHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 5.5
99 Tender Support Free planNoPaid fromnot statedShared inboxYesSLA managementnot statedHelp centerYesTicket automationYesCustomer portalYesAPI accessYes 6/8spec lines stated 5.5
100 HelpDeskZ Free planYesPaid fromnot statedShared inboxYesSLA managementnot statedHelp centerYesTicket automationnot statedCustomer portalYesAPI accessYes 5/8spec lines stated 5.5
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Shared inbox | SLA management |
|---|---|---|---|---|---|---|---|---|
| 76 | DevRev | 6.2 | No | — | Yes | — | Yes | Yes |
| 77 | Oracle Fusion Cloud Marketing | 6.2 | No | — | — | — | — | Yes |
| 78 | Sprinklr Service | 6.1 | No | — | No | — | Yes | — |
| 79 | Pega Customer Service | 6.1 | No | — | — | — | — | — |
| 80 | UseResponse | 6.1 | No | $49/mo | No | — | Yes | Yes |
| 81 | Trengo | 6.1 | No | €299/mo | No | — | Yes | — |
| 82 | SupportCandy | 6.1 | No | $6.58/mo | Yes | — | Yes | Yes |
| 83 | SupportPal | 6.1 | No | — | No | — | — | Yes |
| 84 | Zendesk Contact Center | 6.1 | No | $33/mo | No | $55/user/mo | — | Yes |
| 85 | Desk Manager | 6.0 | No | — | — | — | Yes | Yes |
| 86 | osTicket | 6.0 | No | — | Yes | — | — | Yes |
| 87 | Fluent Support | 5.9 | No | — | Yes | — | Yes | — |
| 88 | UserEcho | 5.9 | No | $19/mo | Yes | — | Yes | — |
| 89 | Oracle Service | 5.9 | No | — | — | — | — | Yes |
| 90 | Escalated | 5.8 | No | — | Yes | — | — | Yes |
| 91 | Kapture CRM | 5.8 | No | — | No | — | Yes | Yes |
| 92 | Ticksy | 5.7 | No | $9/mo | No | — | — | — |
| 93 | SmartDesk | 5.7 | No | — | No | — | Yes | Yes |
| 94 | Cayzu | 5.7 | No | — | No | — | Yes | Yes |
| 95 | UserDeck | 5.6 | No | $10/mo | No | — | Yes | — |
| 96 | EvantoDesk | 5.6 | No | — | No | — | Yes | Yes |
| 97 | Go Help Desk | 5.5 | No | — | — | — | — | Yes |
| 98 | ServiceTonic | 5.5 | No | — | No | — | — | Yes |
| 99 | Tender Support | 5.5 | No | $49/mo | No | — | Yes | — |
| 100 | HelpDeskZ | 5.5 | No | — | Yes | — | Yes | — |
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