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UserDeck

dev.userdeck.com

From $10/mo Free trial WebAPI
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Spec score 7.9 #53 of 101 in Help desk software

Spec sheet

Product
UserDeck provides an installable widget for embedding chat, an inline knowledge base, and contact forms on an existing website.Read 11 Oct 2026 · dev.userdeck.com
Free plan
NoRead 20 Sep 2026 · dev.userdeck.com
Integrations
The Conversations page says webhooks can retrieve custom data from third-party systems, including billing products.Read 11 Oct 2026 · dev.userdeck.com
Security
The privacy policy says security procedures include encryption to protect sensitive data where appropriate.Read 11 Oct 2026 · dev.userdeck.com
API access
YesRead 20 Sep 2026 · dev.userdeck.com
Automatic tickets
New support emails and web activity can automatically create tickets.Read 11 Oct 2026 · dev.userdeck.com
Company history
The site footer displays © 2014–2026 UserDeck.Read 11 Oct 2026 · dev.userdeck.com
Content tools
Guides includes a WYSIWYG editor with HTML and Markdown support, drag-and-drop article organization, layout tools, and usage analytics.Read 11 Oct 2026 · dev.userdeck.com
Conversations
Conversations is ticketing software that works over email and embeds into an existing website.Read 11 Oct 2026 · dev.userdeck.com
Customer communication
Customers can send support messages from a website widget and view and reply to tickets through a portal widget.Read 11 Oct 2026 · dev.userdeck.com
Customer portal
YesRead 20 Sep 2026 · dev.userdeck.com
Customer profiles
Customer profiles store customizable metadata, and webhooks can retrieve custom data from existing or third-party systems such as billing products.Read 11 Oct 2026 · dev.userdeck.com
Data handling
The privacy policy says UserDeck does not sell personal data, may share it with service partners, and customers retain rights to their data.Read 11 Oct 2026 · dev.userdeck.com
Free access
The site invites visitors to get started for free, and the privacy policy says trial accounts are not required to enter a credit card until the trial expires.Read 11 Oct 2026 · dev.userdeck.com
Guides knowledge base
Guides is an installable knowledge base widget that inherits a website’s layout and styling and stays up to date with the latest content.Read 11 Oct 2026 · dev.userdeck.com
Help center
YesRead 20 Sep 2026 · dev.userdeck.com
Shared inbox
YesRead 20 Sep 2026 · dev.userdeck.com
Target users
UserDeck describes its intended audience as anyone with a website who wants to support site visitors.Read 11 Oct 2026 · dev.userdeck.com
Team collaboration
Team members can share tickets, assign them to users, and organize them with statuses and tags.Read 11 Oct 2026 · dev.userdeck.com

Plans and prices

Starter $10 a month billed monthly 1 guide · 25,000 pageviews per month · 2 team members Read 20 Sep 2026 · dev.userdeck.com
Basic $25 a month billed monthly 3 guides · 100,000 pageviews per month · 5 team members Read 20 Sep 2026 · dev.userdeck.com
Plus $50 a month billed monthly 5 guides · 250,000 pageviews per month · 10 team members Read 20 Sep 2026 · dev.userdeck.com
Pro $100 a month billed monthly 10 guides · 500,000 pageviews · 15 team members Read 20 Sep 2026 · dev.userdeck.com

Every UserDeck plan and price →

Where Specifiction places it

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