Desk Manager

Spec sheet

Purpose

Desk Manager describes itself as an AI platform for services and processes.Read 11 Oct 2026 · deskmanager.com.br

Product

Desk Manager describes itself as an AI platform for services and processes, designed to centralize company operations.Read 11 Oct 2026 · deskmanager.com.br

Integrations

Maestro connects systems with APIs and supports webhooks, HTTP requests, JSONata data transformation, Python execution, and bidirectional API integrations.Read 11 Oct 2026 · deskmanager.com.br

Security

The maker states that Desk Manager is certified to ISO 27001 for information security management.Read 11 Oct 2026 · deskmanager.com.br

Privacy

The security page says the service is committed to Brazil's LGPD and provides channels for requests to correct, delete, or export personal data.Read 11 Oct 2026 · deskmanager.com.br

Support

The homepage lists a specialist contact form, the phone number (11) 2146-0000, and [email protected].Read 11 Oct 2026 · deskmanager.com.br

Headquarters

The company lists its headquarters in Mogi das Cruzes, São Paulo, Brazil.Read 11 Oct 2026 · deskmanager.com.br

Access controls

The platform supports role-based access control, multifactor authentication, and single sign-on integrations.Read 11 Oct 2026 · deskmanager.com.br

API access

YesRead 21 Sep 2026 · deskmanager.com.br

Automation

Status automations can change ticket status, send messages, assign operators and route tickets between queues.Read 11 Oct 2026 · deskmanager.com.br

Browser support

The FAQ lists Google Chrome, Mozilla Firefox, Opera, Safari and Edge as supported browsers.Read 11 Oct 2026 · deskmanager.com.br

Chat channels

The FAQ says chat operating hours can be configured by channel, and a conversation has one assigned agent at a time.Read 11 Oct 2026 · deskmanager.com.br

Cloud infrastructure

The maker says its primary infrastructure is hosted on AWS and uses multiple availability zones with encrypted database backups in secondary locations.Read 11 Oct 2026 · deskmanager.com.br

Customer portal

YesRead 21 Sep 2026 · deskmanager.com.br

Email limits

The FAQ states a 20 MB per-file limit and a 100 MB total limit per simultaneous submission for file attachments.Read 11 Oct 2026 · deskmanager.com.br

Encryption

The security page states that stored data uses AES-256 encryption and data in transit uses TLS 1.3.Read 11 Oct 2026 · deskmanager.com.br

Enterprise service management

Its ESM offering applies service management across organizational areas with catalogs, configurable SLAs, approval rules, traceability, and real-time indicators.Read 11 Oct 2026 · deskmanager.com.br

Help center

YesRead 21 Sep 2026 · deskmanager.com.br

Intended teams

The homepage describes solutions for HR, IT, marketing, legal, finance and facilities departments.Read 11 Oct 2026 · deskmanager.com.br

Internal systems

Maestro Local can connect the platform to internal-network systems such as legacy ERPs, local databases, file servers, Active Directory, and proprietary applications.Read 11 Oct 2026 · deskmanager.com.br

IT service management

Its ITSM offering includes incident management, requests, automated SLAs, omnichannel support, contract management, and operational governance.Read 11 Oct 2026 · deskmanager.com.br

Mobile app

The maker's homepage includes a “Baixe o APP” link for the Desk Manager platform.Read 11 Oct 2026 · deskmanager.com.br

Process automation

Its BPM offering supports no-code process flows that route work according to business rules and variable values.Read 11 Oct 2026 · deskmanager.com.br

Reporting

Users can create custom reports in most applications, choose columns and filters, schedule email delivery, and turn reports into dashboards.Read 11 Oct 2026 · deskmanager.com.br

Security certification

The homepage states that Desk Manager is certified to ISO 27001.Read 11 Oct 2026 · deskmanager.com.br

Service management

Its platform includes AI Agent, ESM, ITSM and BPM offerings.Read 11 Oct 2026 · deskmanager.com.br

Shared inbox

YesRead 21 Sep 2026 · deskmanager.com.br

SLA management

YesRead 21 Sep 2026 · deskmanager.com.br

Support recognition

The maker's homepage lists a Capterra Best Customer Support 2025 recognition.Read 11 Oct 2026 · deskmanager.com.br

Ticket automation

YesRead 21 Sep 2026 · deskmanager.com.br

Where Specifiction places it

• Workflow Management Software#27 of 487.9
• Help desk software#74 of 1017.4