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SPECIFICTION
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Ticksy

ticksy.com

From $0.69/mo WebAPI
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Spec score 7.6 #66 of 101 in Help desk software

Spec sheet

Product
Ticksy describes itself as a help desk for customers, Envato authors, freelancers, business owners and educators.Read 11 Oct 2026 · ticksy.com
Free plan
NoRead 22 Sep 2026 · ticksy.com
Integrations
Ticksy lists Envato Market, Easy Digital Downloads, Themely Marketplace and Freemius for purchase verification.Read 11 Oct 2026 · ticksy.com
Support
Ticksy lists a support site and phone number +1-208-481-8061.Read 11 Oct 2026 · ticksy.com
API access
YesRead 22 Sep 2026 · ticksy.com
API limit
The API documentation says API calls are limited to a maximum of 200 requests per minute.Read 11 Oct 2026 · ticksy.com
Branding
Customers can use a custom subdomain, add a logo and customize colors.Read 11 Oct 2026 · ticksy.com
Company history
The site footer shows Copyright © 2010–2026 Ticksy.Read 11 Oct 2026 · ticksy.com
Custom fields
Ticket submission forms can include required text, multiline and dropdown custom fields.Read 11 Oct 2026 · ticksy.com
Customer portal
YesRead 22 Sep 2026 · ticksy.com
Email piping
Customers can open tickets using designated email addresses configured for the account.Read 11 Oct 2026 · ticksy.com
Help center
YesRead 22 Sep 2026 · ticksy.com
Included agent seats
1Read 22 Sep 2026 · ticksy.com
Knowledgebase
The knowledgebase supports unlimited articles organized into one or more categories and is included with Ticksy.Read 11 Oct 2026 · ticksy.com
Languages
The site lists English (US and UK), Spanish, French, Italian, Norwegian, Estonian, Dutch and Traditional Chinese as supported languages.Read 11 Oct 2026 · ticksy.com
Notifications
Ticksy sends email notifications for new tickets and replies and provides an on-site panel for ticket assignments, comment likes, notes and announcements.Read 11 Oct 2026 · ticksy.com
Privacy compliance
Ticksy says it adheres to GDPR-EU and GDPR-UK data protection rules.Read 11 Oct 2026 · ticksy.com
Security and privacy
Ticksy’s privacy policy says personal information is protected with access controls, username and password authentication, two-factor authentication and encryption where appropriate.Read 11 Oct 2026 · ticksy.com
Ticket automation
YesRead 22 Sep 2026 · ticksy.com
Tickets
It supports private tickets between customers and a business, plus optional public tickets that anyone can view and reply to.Read 11 Oct 2026 · ticksy.com

Plans and prices

Single Support Agent $9 a month billed monthly 1 support agent Read 22 Sep 2026 · ticksy.com
1-3 Support Agents $15 a month billed monthly 1-3 support agents Read 22 Sep 2026 · ticksy.com
4-9 Support Agents $49 a month billed monthly 4-9 support agents Read 22 Sep 2026 · ticksy.com
10+ Support Agents $149 a month billed monthly 10+ support agents Read 22 Sep 2026 · ticksy.com
14-day trial $1, paid once 14 day trial for $1 Trial duration: 14 days Read 11 Oct 2026 · ticksy.com
Single Support Agent — annual $8.30 a year Annually; page says “Save 8% with annual plan” Single support agent · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding Read 11 Oct 2026 · ticksy.com
Single Support Agent — monthly $9 a month Monthly Single support agent · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding Read 11 Oct 2026 · ticksy.com
1-3 Support Agents — annual $12 a year Annually; page says “Save 20% with annual plan” 1-3 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding Read 11 Oct 2026 · ticksy.com
1-3 Support Agents — monthly $15 a month Monthly 1-3 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding Read 11 Oct 2026 · ticksy.com
4-9 Support Agents — annual $40 a year Annually; page says “Save 20% with annual plan” 4-9 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding Read 11 Oct 2026 · ticksy.com
4-9 Support Agents — monthly $49 a month Monthly 4-9 support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding Read 11 Oct 2026 · ticksy.com
10+ Support Agents — annual $120 a year Annually; page says “Save 20% with annual plan” 10+ support agents · Unlimited tickets · Unlimited customers · Unlimited articles · Custom branding Read 11 Oct 2026 · ticksy.com

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