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SPECIFICTION
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SupportCandy

supportcandy.net

From $3.29/mo WebAPISelf-hosted
Visit supportcandy.net
Spec score 7.7 #62 of 101 in Help desk software

Spec sheet

Product
SupportCandy is a self-hosted customer support and ticketing plugin for WordPress.Read 10 Oct 2026 · supportcandy.net
Intended users
The maker describes SupportCandy as suitable for customer-support teams across B2C and B2B industries, including e-commerce, education, healthcare, services, and software.Read 10 Oct 2026 · supportcandy.net
Free plan
YesRead 20 Sep 2026 · supportcandy.net
Integrations
Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools.Read 10 Oct 2026 · supportcandy.net
Support
The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST.Read 10 Oct 2026 · supportcandy.net
AI assistant
The AI assistant can summarize tickets, draft replies, and polish agent responses.Read 10 Oct 2026 · wordpress.org
AI chatbot
Its AI chatbot answers questions using trained knowledge-base data and can create a support ticket when it cannot resolve a query.Read 10 Oct 2026 · supportcandy.net
API access
YesRead 20 Sep 2026 · supportcandy.net
Automation
Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure.Read 10 Oct 2026 · supportcandy.net
Customer portal
YesRead 20 Sep 2026 · supportcandy.net
Help center
YesRead 20 Sep 2026 · supportcandy.net
Hosting and limits
The maker says the self-hosted product places no restrictions on the number of agents or tickets and stores data in the site's WordPress database.Read 10 Oct 2026 · supportcandy.net
Notable limit
The maker says premium add-ons cannot be purchased separately and are offered as a bundle.Read 10 Oct 2026 · supportcandy.net
Security and privacy
The plugin listing says it supports GDPR data retention and deletion, and its Private Credentials extension provides encrypted storage with permission controls.Read 10 Oct 2026 · wordpress.org
Shared inbox
YesRead 20 Sep 2026 · supportcandy.net
SLA management
YesRead 20 Sep 2026 · supportcandy.net
Ticket automation
YesRead 20 Sep 2026 · supportcandy.net
Ticketing
The plugin provides ticket management, private agent notes, customizable fields, filters, email notifications, and REST API support.Read 10 Oct 2026 · wordpress.org
Trial and refund
The maker says it does not offer a trial and advertises a 14-day money-back guarantee.Read 10 Oct 2026 · supportcandy.net

Plans and prices

Personal $79 a year Billed yearly, until cancelled 1 site Read 20 Sep 2026 · supportcandy.net
Professional $149 a year Billed yearly, until cancelled 5 sites Read 20 Sep 2026 · supportcandy.net
Agency $299 a year Billed yearly, until cancelled 20 sites Read 20 Sep 2026 · supportcandy.net
Personal (yearly) $39.50 a year Billed yearly, until cancelled 1 site · 1 year plugin updates · 1 year priority support · All extensions and integrations included Read 10 Oct 2026 · supportcandy.net
Professional (yearly) $74.50 a year Billed yearly, until cancelled 5 sites · 1 year plugin updates · 1 year priority support · All extensions and integrations included Read 10 Oct 2026 · supportcandy.net
Personal (lifetime) $124.50, paid once 1 site · Lifetime plugin updates and priority support · All extensions and integrations included Read 10 Oct 2026 · supportcandy.net
Agency (yearly) $149.50 a year Billed yearly, until cancelled 20 sites · 1 year plugin updates · 1 year priority support · All extensions and integrations included Read 10 Oct 2026 · supportcandy.net
Professional (lifetime) $249.50, paid once 5 sites · Lifetime plugin updates and priority support · All extensions and integrations included Read 10 Oct 2026 · supportcandy.net
Agency (lifetime) $499.50, paid once 20 sites · Lifetime plugin updates and priority support · All extensions and integrations included Read 10 Oct 2026 · supportcandy.net

Every SupportCandy plan and price →

Where Specifiction places it

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