Front vs SupportCandy
Front
front.comSupportCandy
supportcandy.netSide by side
| Figure | Front | SupportCandy |
|---|---|---|
| Price from | $25/mo | $3.29/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 9 |
| Spec score · Help desk software | 9.2 (#4) | 7.7 (#62) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
| Ticketing | The product includes a ticketing system for tracking, managing and resolving customer inquiries. | The plugin provides ticket management, private agent notes, customizable fields, filters, email notifications, and REST API support. |
Plans
SupportCandy
- Personal$79 a year
- Professional$149 a year
- Agency$299 a year
- Personal (yearly)$39.50 a year
- Professional (yearly)$74.50 a year
- Personal (lifetime)$124.50, paid once
- Agency (yearly)$149.50 a year
- Professional (lifetime)$249.50, paid once
- Agency (lifetime)$499.50, paid once
In their own words
SupportCandy
SupportCandy has no write-up on Specifiction yet; its figures are above.