Chatwoot vs SupportCandy
Chatwoot
chatwoot.comSupportCandy
supportcandy.netSide by side
| Figure | Chatwoot | SupportCandy |
|---|---|---|
| Price from | $19/mo | $3.29/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 9 |
| Spec score · Help desk software | 9.3 (#1) | 7.7 (#62) |
| AI assistant | Captain is Chatwoot’s built-in AI agent for answering customer questions, suggesting replies, summarizing conversations, and using help-center content. | The AI assistant can summarize tickets, draft replies, and polish agent responses. |
| Free plan | Yes | Yes |
| Help Center | The Help Center provides customizable knowledge-base self-service experiences. | Yes |
| Listed integrations | 15 | Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | SupportCandy is a self-hosted customer support and ticketing plugin for WordPress. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
SupportCandy
- Personal$79 a year
- Professional$149 a year
- Agency$299 a year
- Personal (yearly)$39.50 a year
- Professional (yearly)$74.50 a year
- Personal (lifetime)$124.50, paid once
- Agency (yearly)$149.50 a year
- Professional (lifetime)$249.50, paid once
- Agency (lifetime)$499.50, paid once
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
SupportCandy
SupportCandy has no write-up on Specifiction yet; its figures are above.