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Qisutu

qisutu.de

From €0.10/mo WebAPISelf-hosted
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Spec score 8.0 #50 of 101 in Help desk software

Spec sheet

Product
Qisutu is an open-source ticketing system for help desk and service desk teams, licensed under AGPL-3.0-or-later.Read 11 Oct 2026 · qisutu.de
Audience
Qisutu describes itself as suitable for internal IT, customer service, and specialized service teams.Read 11 Oct 2026 · qisutu.de
Integrations
Incoming and outgoing mail can connect through IMAP and SMTP, including Microsoft 365 and Google accounts.Read 11 Oct 2026 · qisutu.de
Security
The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks.Read 11 Oct 2026 · qisutu.de
Support
Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed.Read 11 Oct 2026 · qisutu.de
Headquarters
Carros, FranceRead 28 Sep 2026 · qisutu.de
API access
YesRead 20 Sep 2026 · qisutu.de
API and extensions
A REST API and add-on system support integrations and functional extensions.Read 11 Oct 2026 · qisutu.de
Customer access
The customer portal provides customers, customer users, and organizations structured access to requests and service information.Read 11 Oct 2026 · qisutu.de
Customer portal
YesRead 20 Sep 2026 · qisutu.de
Downloads
The download page links to a server download and the Qisutu GitHub repository.Read 11 Oct 2026 · qisutu.de
Help center
YesRead 20 Sep 2026 · qisutu.de
Hosting
Organizations can self-host Qisutu or choose a professionally managed hosting solution.Read 11 Oct 2026 · qisutu.de
Knowledge and configuration
Qisutu includes a knowledge base and CMDB linked to operational service work.Read 11 Oct 2026 · qisutu.de
Languages
The interface supports German, English, French, and Italian-speaking agents and customer users.Read 11 Oct 2026 · qisutu.de
Provider
The legal notice names Franziska Steps as provider and gives an address in Carros, France.Read 11 Oct 2026 · qisutu.de
Shared inbox
YesRead 20 Sep 2026 · qisutu.de
SLA management
YesRead 20 Sep 2026 · qisutu.de
Ticket automation
YesRead 20 Sep 2026 · qisutu.de
Ticket handling
Tickets combine email, replies, internal notes, attachments, status changes, and time entries in a chronological history.Read 11 Oct 2026 · qisutu.de
Workflow
Service levels, calendars, escalations, notifications, and automation support service workflows.Read 11 Oct 2026 · qisutu.de

Plans and prices

Support M Hosting €4.60 a year per year Without Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons Read 11 Oct 2026 · qisutu.de
Support L Hosting €7,000 a year All prices are per year. Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons Read 20 Sep 2026 · qisutu.de
Support XL Hosting €13,000 a year All prices are per year. Unlimited service requests · 24/7/365 service window · 0.5-hour maximum response time for critical impact · Unlimited simultaneous add-ons Read 20 Sep 2026 · qisutu.de
Support Mk Hosting Price not published 50 service requests · Mon–Fri 09:00–17:00 service window · 4-hour maximum response time for critical impact · 4 simultaneous add-ons Read 20 Sep 2026 · qisutu.de
Support Lk Hosting Price not published Unlimited service requests · Mon–Fri 08:00–20:00 service window · 2-hour maximum response time for critical impact · 6 simultaneous add-ons Read 20 Sep 2026 · qisutu.de
Kim-AI Only €1.20 a year per year No support Read 11 Oct 2026 · qisutu.de
Support S €2.40 a year per year Without Kim-AI · unlimited agents · 10 service requests · maximum 4 add-ons Read 11 Oct 2026 · qisutu.de
Support M €3.60 a year per year Without Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons Read 11 Oct 2026 · qisutu.de
Support SK €3.60 a year per year With Kim-AI · unlimited agents · 10 service requests · maximum 4 add-ons Read 11 Oct 2026 · qisutu.de
Support MK €4.80 a year per year With Kim-AI · unlimited agents · 50 service requests · maximum 8 add-ons Read 11 Oct 2026 · qisutu.de
Support L €6 a year per year Without Kim-AI · unlimited agents · unlimited service requests · maximum 12 add-ons Read 11 Oct 2026 · qisutu.de
Support LK €7.20 a year per year With Kim-AI · unlimited agents · unlimited service requests · maximum 12 add-ons Read 11 Oct 2026 · qisutu.de

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