Chatwoot vs Qisutu
Chatwoot
chatwoot.com
Qisutu
qisutu.deSide by side
| Figure | Chatwoot | Qisutu |
|---|---|---|
| Price from | $19/mo | €0.10/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 15 |
| Spec score · Help desk software | 9.3 (#1) | 8.0 (#50) |
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | Qisutu describes itself as suitable for internal IT, customer service, and specialized service teams. |
| Help Center | The Help Center provides customizable knowledge-base self-service experiences. | Yes |
| Listed integrations | 15 | Incoming and outgoing mail can connect through IMAP and SMTP, including Microsoft 365 and Google accounts. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Qisutu is an open-source ticketing system for help desk and service desk teams, licensed under AGPL-3.0-or-later. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The feature page lists LDAP authentication, two-factor authentication with recovery codes, and S/MIME email encryption, decryption, signing, and signature checks. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Support packages include remote updates, service requests, and support through the Qisutu portal and email, with phone and TeamViewer support also listed. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Qisutu
- Support M Hosting€4.60 a year
- Support L Hosting€7,000 a year
- Support XL Hosting€13,000 a year
- Support Mk HostingPrice not published
- Support Lk HostingPrice not published
- Kim-AI Only€1.20 a year
- Support S€2.40 a year
- Support M€3.60 a year
- Support SK€3.60 a year
- Support MK€4.80 a year
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.