Support Genix

Spec sheet

Product

Support Genix is a WordPress support ticket plugin that adds a ticket system to a WordPress site.Read 11 Oct 2026 · supportgenix.com

Intended users

The maker describes use cases for e-commerce, digital products, agencies, education, membership sites, marketplaces, SaaS and software, and startups.Read 11 Oct 2026 · supportgenix.com

Free plan

YesRead 20 Sep 2026 · supportgenix.com

Integrations

The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks.Read 11 Oct 2026 · supportgenix.com

Privacy

The privacy policy says the website uses Google Analytics and Facebook Pixel.Read 11 Oct 2026 · supportgenix.com

Support

The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials.Read 11 Oct 2026 · supportgenix.com

AI

Its listed AI features include ticket reply assistance, AI writing for help documentation, and a chatbot that answers from the knowledge base and can escalate complex issues to human agents.Read 11 Oct 2026 · supportgenix.com

API access

YesRead 20 Sep 2026 · supportgenix.com

Customer portal

YesRead 20 Sep 2026 · supportgenix.com

Email data handling

For email-to-ticket processing, the maker says email content is processed in real time, not stored on its servers, and automatically deleted after ticket generation; the policy describes encrypted forwarding and regular security audits.Read 11 Oct 2026 · supportgenix.com

Free versus Pro

The comparison says the free version includes basic AI chatbot, knowledge base, analytics, assignment, and WooCommerce integration, while Pro adds advanced versions and integrations such as WhatsApp and Slack.Read 11 Oct 2026 · supportgenix.com

Help center

YesRead 20 Sep 2026 · supportgenix.com

Knowledge base

The product includes a customer knowledge base intended to help customers find answers and reduce ticket volume.Read 11 Oct 2026 · supportgenix.com

Ticket automation

YesRead 20 Sep 2026 · supportgenix.com

Ticketing

The product lists unlimited tickets, agents, and customers, plus ticket transfer, saved replies, file uploads, and agent permissions.Read 11 Oct 2026 · supportgenix.com

Trial offer

The pricing page advertises $1 for 30 days before recurring billing at $59 per half year or $99 or $149 yearly, depending on the plan.Read 11 Oct 2026 · supportgenix.com

Plans and prices

Every Support Genix plan and price →

Where Specifiction places it

• Help desk software#49 of 1018.0