Chatwoot vs Support Genix
Chatwoot
chatwoot.comSupport Genix
supportgenix.comSide by side
| Figure | Chatwoot | Support Genix |
|---|---|---|
| Price from | $19/mo | $4.92/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 9 |
| Spec score · Help desk software | 9.3 (#1) | 8.0 (#49) |
| Free plan | Yes | Yes |
| Help Center | The Help Center provides customizable knowledge-base self-service experiences. | Yes |
| Listed integrations | 15 | The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks. |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | The product includes a customer knowledge base intended to help customers find answers and reduce ticket volume. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Support Genix is a WordPress support ticket plugin that adds a ticket system to a WordPress site. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Support Genix
- Personal$59 a year
- Developer$99 a year
- Agency$149 a year
- Half-Year Haven$59 a year
- Developer$99 a year
- Agency$149 a year
- Personal$149, paid once
- Agency$199, paid once
- Developer$399, paid once
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Support Genix
Support Genix has no write-up on Specifiction yet; its figures are above.