EvantoDesk

Spec sheet

What it does

EvantoDesk is cloud help-desk software for small and midsize businesses that centralizes customer email into tickets.Read 15 Oct 2026 · evantodesk.com

Free plan

NoRead 22 Sep 2026 · evantodesk.com

Integrations

The maker names Basecamp and MailChimp as integrations; the support documentation also describes MailChimp list management.Read 15 Oct 2026 · support.evantodesk.com

Headquarters

Bristol, United KingdomRead 28 Sep 2026 · evantodesk.com

Founded

2017Read 28 Sep 2026 · evantodesk.com

API feature listing

Capterra's feature catalog lists an API capability for EvantoDesk.Read 15 Oct 2026 · capterra.com

Automations

Workflow rules can perform automated ticket actions such as assigning a ticket and changing its priority.Read 15 Oct 2026 · evantodesk.com

Bandwidth limitation

Accounts using more than 500 MB per month, or far above the customer average, may be throttled or disabled.Read 15 Oct 2026 · evantodesk.com

Cancellation limitation

Cancellation deletes account content immediately and the terms say deleted data cannot be recovered.Read 15 Oct 2026 · evantodesk.com

Collision detection

The collision detector alerts agents when another agent is viewing, typing in, forwarding, or annotating the same ticket.Read 15 Oct 2026 · evantodesk.com

Customer portal

NoRead 22 Sep 2026 · evantodesk.com

Customer surveys

A customer-happiness survey plug-in collects feedback and supports agent performance comparisons.Read 15 Oct 2026 · evantodesk.com

Documentation

The support center contains workflow, billing, SPF/DKIM, email forwarding, SLA, integrations, reporting, ticket, widget, and domain articles.Read 15 Oct 2026 · support.evantodesk.com

Email integration

Users can forward messages to create tickets and issue assignment, note, and reply commands from email.Read 15 Oct 2026 · evantodesk.com

Email tracking

EvantoDesk reports whether outgoing email was delivered to the recipient inbox.Read 15 Oct 2026 · evantodesk.com

Founder

Simon Sewart is identified as EvantoDesk's founder.Read 15 Oct 2026 · evantodesk.com

G2 review volume

G2 displays two EvantoDesk reviews and says there are too few reviews to provide buying insights.Read 15 Oct 2026 · g2.com

GetApp deployment

GetApp describes EvantoDesk as cloud-based and lists web, Android, and iPhone/iPad support.Read 15 Oct 2026 · getapp.com

GetApp integrations

GetApp lists Mailchimp, Zapier, Meta for Business, and Twitter/X integrations.Read 15 Oct 2026 · getapp.com

GetApp support channels

GetApp lists email/help desk, phone, knowledge base, chat, and FAQs/forum support options.Read 15 Oct 2026 · getapp.com

Help center

YesRead 22 Sep 2026 · evantodesk.com

Knowledge base

The optional knowledge-base plug-in supports customer-facing help articles and can run on a mapped subdomain.Read 15 Oct 2026 · evantodesk.com

Legal entity and headquarters

The maker identifies the legal entity as Evanto Ltd, company number 8226011, registered in Bristol, UK.Read 15 Oct 2026 · evantodesk.com

Limit: support availability

A Capterra reviewer says customer support was limited to office hours, although they rarely needed it.Read 15 Oct 2026 · capterra.com

Limit: technical interface

A G2 reviewer says the user interface is somewhat geeky.Read 15 Oct 2026 · g2.com

Limit: user interface

A Capterra reviewer describes the interface as somewhat technical for non-geek users.Read 15 Oct 2026 · capterra.com

Live chat

EvantoChat is offered as an integrated live-chat plug-in.Read 15 Oct 2026 · evantodesk.com

MailChimp integration depth

Agents can view a customer's MailChimp lists and add or remove that customer directly from ticket or profile views.Read 15 Oct 2026 · support.evantodesk.com

Maker ownership

EvantoDesk says it is a 100% family-owned UK company launched in 2017.Read 15 Oct 2026 · evantodesk.com

Notable news

The maker's blog published a startup post dated 28 August 2018 describing how the company nearly failed during its first six months.Read 15 Oct 2026 · blog.evantodesk.com

Outage and uptime limitation

The terms disclaim liability for service or data loss and state that uptime is not guaranteed.Read 15 Oct 2026 · evantodesk.com

Praise: operational control

A G2 reviewer says EvantoDesk helps ensure every request is handled and makes resolution-time tracking possible.Read 15 Oct 2026 · g2.com

Praise: responsiveness

A Capterra reviewer says support replied within minutes and the product included needed features.Read 15 Oct 2026 · capterra.com

Praise: shared email handling

Capterra reviewers praise routing all support requests through one address and preventing requests from being missed.Read 15 Oct 2026 · capterra.com

Rating on Capterra

5.0 out of 5 from 3 reviewsRead 15 Oct 2026 · capterra.com

Rating on GetApp

5.0 out of 5 from 3 reviewsRead 15 Oct 2026 · getapp.com

Reporting

The product includes reports and data-analysis functions, including response and resolution metrics.Read 15 Oct 2026 · evantodesk.com

Security and privacy

The privacy policy says Evanto Ltd follows GDPR, limits collection to signup and service information, and says it does not sell data or share it outside Evanto Ltd.Read 15 Oct 2026 · evantodesk.com

Security limitation

The terms say EvantoDesk cannot warrant the security or confidentiality of stored or transmitted information.Read 15 Oct 2026 · evantodesk.com

Shared inbox

YesRead 22 Sep 2026 · evantodesk.com

Shared inbox workflow

Emails sent to shared addresses can be forwarded into EvantoDesk, while staff keep their normal personal inboxes.Read 15 Oct 2026 · evantodesk.com

SLA management

Users can create unlimited SLA policies with separate response and resolution targets.Read 15 Oct 2026 · evantodesk.com

Social integrations

The tour says Facebook and Twitter messages can be brought into the EvantoDesk inbox.Read 15 Oct 2026 · evantodesk.com

Support hours

The pricing page advertises support available 24/6.Read 15 Oct 2026 · evantodesk.com

Ticket automation

YesRead 22 Sep 2026 · evantodesk.com

Ticket collaboration

Tickets support assignment to people or groups, internal notes, @mentions, canned replies, and workflows.Read 15 Oct 2026 · evantodesk.com

Website widget

A widget can let visitors submit tickets or search the knowledge base from an existing website.Read 15 Oct 2026 · evantodesk.com

Plans and prices

Every EvantoDesk plan and price →

Where Specifiction places it

• Help desk software#32 of 1018.3