Zammad pricing
6 plans read from zammad.com
Starter v2€9 a month monthly per agentmaximum 5 agents · Email/Web Form/SMS · 10 MB attachments · 20 GB storage Read 21 Oct 2026 · zammad.com
Professional v2€18 a month monthly per agentmaximum 35 agents · Chat and Telegram · SLAs · monolingual knowledge base · 35 MB attachments · 50 GB storage Read 21 Oct 2026 · zammad.com
Plus v2€27 a month monthly per agentunlimited agents · Facebook and WhatsApp · GitHub/GitLab integration · multilingual knowledge base · 50 MB attachments · 150 GB storage Read 21 Oct 2026 · zammad.com
Business€2,999 a year annual billingemail support · 6-hour maximum response · 15 service requests · bug escalations · security advisories Read 21 Oct 2026 · zammad.com
Enterprise€5,999 a year annual billinginitial assessment · email and phone support · 4-hour maximum response · 45 service requests · 5% discount on additional services Read 21 Oct 2026 · zammad.com
Corporation€9,999 a year annual billingemail and phone support · 2-hour maximum response · 95 service requests · managed patch/minor/security updates · 10% discount on additional services Read 21 Oct 2026 · zammad.com
In short
- Zammad lists no free plan.
- A free trial is offered.
- Paid plans published: 6, from €9 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Amazon Connect | — | No | Yes |
| Front | $25/mo | No | Yes |
| Genesys Cloud CX | $75/mo | No | Yes |
| Freshdesk | $19/mo | Yes | No |
| Avaya Experience Platform | $48/mo | No | No |
| Intercom | $0.99/mo | No | Yes |
| Oracle Service | $70/mo | No | No |
| eGain Conversation Hub | — | No | No |