Ivanti Neurons for ITAM vs SolarWinds Service Desk
Ivanti Neurons for ITAM
ivanti.com
SolarWinds Service Desk
solarwinds.comSide by side
| Figure | Ivanti Neurons for ITAM | SolarWinds Service Desk |
|---|---|---|
| Price from | — | $39/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · IT Vendor Management Software | 7.8 (#13) | 8.1 (#10) |
| Founded | 2021 | 1999 |
| Intended users | The getting-started documentation describes its setup guidance as intended for Asset Administrators. | SolarWinds presents Essentials for growing teams, Advanced for mature IT organizations, and Premier for teams seeking full customizability. |
| Mobile app | The mobile app lets users search for assets, update fields, check device incidents and apply quick actions while away from the office. | The mobile app supports ticket notifications, incident and asset management, ticket quick actions, and deep links to incident records. |
| Support | Ivanti provides a support page and directs users to its product knowledge base, forums and documentation through Ivanti Community. | All plans include email and community support; Essentials lists real-time 24/7 live chat support, while Advanced adds chat, phone, and email support. |
Plans
SolarWinds Service Desk
- Essentials$39 a month
- Advanced$99 a month
- Premier$124 a month
In their own words
Ivanti Neurons for ITAM
Ivanti Neurons for ITAM has no write-up on Specifiction yet; its figures are above.
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.