Jira vs KIX
Jira
atlassian.com
KIX
kixdesk.comSide by side
| Figure | Jira | KIX |
|---|---|---|
| Price from | $7.91/mo | €33/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 5 |
| Spec score · IT SLA Management Software | 9.2 (#3) | 9.1 (#6) |
| Spec score · Self Service Software | 9.1 (#3) | 9.0 (#6) |
| Spec score · IT Incident Management Software | 9.1 (#5) | 9.1 (#6) |
| Spec score · IT Help Desk Software | 9.1 (#8) | 9.1 (#9) |
| Spec score · ITSM Software | 9.2 (#4) | 9.2 (#5) |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Mobile | The Jira mobile app is available on iOS and Android for updates, comments, boards, backlogs, approvals, forms, and project status. | The KIX Field Service App is listed for iOS 17 and later and Android 13 and later. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.