Jira vs OTRS
Jira
atlassian.comOTRS
otrs.comSide by side
| Figure | Jira | OTRS |
|---|---|---|
| Price from | $7.91/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 1 |
| Spec score · IT Problem Management Software | 9.2 (#2) | 7.4 (#27) |
| Spec score · IT SLA Management Software | 9.2 (#3) | 7.4 (#33) |
| Spec score · IT Change Management Software | 9.1 (#5) | 7.3 (#29) |
| Spec score · CMDB Software | 9.0 (#5) | 7.3 (#30) |
| Spec score · IT Knowledge Base Software | 9.0 (#8) | 7.3 (#49) |
| Spec score · IT Service Management - Enterprise Software | 9.2 (#3) | 7.4 (#14) |
| Spec score · IT Service Catalog Software | 9.1 (#4) | 7.3 (#16) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#4) | 7.4 (#16) |
| Spec score · IT Ticketing Systems | 9.2 (#6) | 7.4 (#21) |
| Founded | 2002 | 2003 |
| Headquarters | Sydney, Australia and San Francisco, California | Oberursel, Germany |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security. It organizes work as tickets in queues and gives external users a portal for creating and managing requests, using a service catalog, and consulting a knowledge base. Generic Agent jobs, process management, and postmaster filters automate tasks and incoming email handling. A documented REST API accepts incoming calls, while web services require configuration for each system. The SAP Solution Manager Connector supports two-way communication and ticket synchronization, but requires SAP Solution Manager. OTRS is available as managed cloud service or on-premises software, with hybrid deployment listed. It runs on Linux, not Microsoft Windows, and needs a bare-metal server or virtual machine; containerized environments are unsupported. Agent apps for Android and iOS support multiple accounts and two-factor authentication methods. Pricing is on request, there is no free plan, and packages are named Silver, Gold, Titanium, and Platinum.