Jira vs SymphonyAI IT Service Management
Jira
atlassian.com
SymphonyAI IT Service Management
symphonyai.comSide by side
| Figure | Jira | SymphonyAI IT Service Management |
|---|---|---|
| Price from | $7.91/mo | $89/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 2 |
| Spec score · IT Problem Management Software | 9.2 (#2) | 8.3 (#16) |
| Spec score · IT SLA Management Software | 9.2 (#3) | 8.3 (#25) |
| Spec score · Enterprise Service Management Software | 9.1 (#2) | 8.3 (#11) |
| Spec score · IT Service Catalog Software | 9.1 (#4) | 8.3 (#11) |
| Headquarters | Sydney, Australia and San Francisco, California | Palo Alto, California, United States |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The Security and Trust Center lists third-party compliance, certifications, and reports across SymphonyAI products, including ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. |
| What it does | Jira is a project management tool for teams that need to plan, organize, and track work. | SymphonyAI Apex Aspen combines AI-powered IT service management and asset management on one platform. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
SymphonyAI IT Service Management
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
In their own words
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web offering built on Apex Aspen, an AI-powered enterprise IT service management platform. Its Employee Support Agent handles Tier-1 requests from intake through resolution, including password resets, software provisioning, and access requests. The product page says native automation can automate up to 80% of service requests. Employees can contact IT through web, mobile app, email, SMS, virtual agents, Slack, Teams, or WhatsApp. A drag-and-drop no-code interface supports workflows and forms across ITSM modules. The Integration Hub connects REST API-enabled systems through built-in workflows and describes access to 1,000+ apps and 1,500+ runbooks. Real-time dashboards show KPIs, SLA compliance, ticket trends, and analyst performance. One instance can isolate data, workflows, and SLAs for multiple business units, geographies, or customers. Translation works online and offline. Security materials list ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. Pricing is on request; demos are available.