Jump Desktop vs Matrix42 FastViewer
Jump Desktop
jumpdesktop.comMatrix42 FastViewer
matrix42.comSide by side
| Figure | Jump Desktop | Matrix42 FastViewer |
|---|---|---|
| Price from | $7.49/mo | €45/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 1 |
| Spec score · Remote desktop software | 9.1 (#8) | 8.9 (#16) |
| Access mode | both | both |
| Deployment | The site lists mass deployment options, including MDM support. | FastViewer is offered for cloud or on-premises use, and the marketplace page says an on-premises server solution is available. |
| File transfer | Yes | Yes |
| Free plan | Yes | No |
| Intended users | The maker describes Teams Pro for small teams or businesses and Teams Enterprise for organizations needing advanced remote access, support, and management tools. | The maker describes FastViewer for IT departments, service agents, and developers who need remote support, device control, or file sharing. |
| Mobile apps | Yes | Yes |
| Security | The maker states that its Information Security Program follows SOC 2 Framework criteria and that it undergoes independent third-party assessments. | The product page lists two-factor authentication and access profiles; the marketplace page states that data is protected by 256-bit AES encryption. |
| Supported platforms | web,Windows,macOS,iOS,Android,Linux | web,Windows,macOS,iOS,Android |
Plans
Jump Desktop
- FreeFree
- Teams Pro$7.49 a month
- Teams Enterprise$14.99 a month
- IndividualsFree
- Teams Pro$7.49 a month
- Teams Enterprise$14.99 a month
In their own words
Jump Desktop
Jump Desktop is a remote desktop platform for connecting to computers, with access through web, Windows, macOS, iOS, Android, and Linux. It supports file transfer and mobile apps, and remote sessions use the proprietary Fluid 2.0 protocol. The product advertises 4:4:4 10-bit color. Individuals have a free option with unlimited connections; browser use is free on any platform, while apps may require a one-time purchase. Teams Pro costs $7.49 a month and includes five access groups and five years of cloud access logs. Teams Enterprise costs $14.99 a month and includes unlimited access groups, up to 60 Mbps video bandwidth, up to 512 Kbps 8-channel audio, and up to four virtual displays. A 14-day trial is available without a credit card. Team tools include user, machine, and settings administration, mass deployment options including MDM, and a Cloud API. Teams Enterprise includes SSO and SCIM integrations. More than one virtual display and USB device redirection other than game controllers require Teams Enterprise.
Matrix42 FastViewer
Matrix42 FastViewer lets IT teams access and remotely control employee computers, company devices, and servers. It offers a standalone browser app, Windows and Mac desktop apps, and a web app integrated with Matrix42 Enterprise Service Management; mobile apps are also listed for iOS and Android. Support capabilities include unattended access, multiple sessions, and multi-monitor support. Administrators can run remote PowerShell or CMD, reboot devices, and switch users. File transfer and clipboard sharing are supported, with transfers limited to 2 GB per file. Security features include two-factor authentication, access profiles, and 256-bit AES encryption. FastViewer can be deployed in the cloud or on premises and integrates with Matrix42 solutions. A license costs €540 a year per concurrent session, plus 19% VAT, and covers up to 100 installed agents; only the supporter needs a license. The free 30-day cloud trial includes online support, needs no credit card, and ends automatically without a charge. The maker describes it for IT departments, service agents, and developers.