Jump Desktop vs Zoho Assist
Jump Desktop
jumpdesktop.com
Zoho Assist
zoho.comSide by side
| Figure | Jump Desktop | Zoho Assist |
|---|---|---|
| Price from | $7.49/mo | $10/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 6 | 13 |
| Spec score · Remote desktop software | 9.1 (#8) | 9.2 (#4) |
| Spec score · Unattended Remote Access Software | 8.8 (#4) | 8.3 (#10) |
| Access mode | both | both |
| File transfer | Yes | File transfer is included in Remote Support Standard and Unattended Access Standard. |
| Free plan | Yes | Yes |
| Mobile apps | Yes | Zoho Assist offers a mobile app with separate Technician App and Customer App options. |
| Supported platforms | web,Windows,macOS,iOS,Android,Linux | Supported platforms include Windows, Mac, Linux, Raspberry Pi, Android, iOS, and Chrome OS. |
| Team administration | The team dashboard manages users, machines, and settings. | Higher plans include departments, group permissions, bulk deployment, custom reports, and session audits. |
Plans
Jump Desktop
- FreeFree
- Teams Pro$7.49 a month
- Teams Enterprise$14.99 a month
- IndividualsFree
- Teams Pro$7.49 a month
- Teams Enterprise$14.99 a month
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
Jump Desktop
Jump Desktop is a remote desktop platform for connecting to computers, with access through web, Windows, macOS, iOS, Android, and Linux. It supports file transfer and mobile apps, and remote sessions use the proprietary Fluid 2.0 protocol. The product advertises 4:4:4 10-bit color. Individuals have a free option with unlimited connections; browser use is free on any platform, while apps may require a one-time purchase. Teams Pro costs $7.49 a month and includes five access groups and five years of cloud access logs. Teams Enterprise costs $14.99 a month and includes unlimited access groups, up to 60 Mbps video bandwidth, up to 512 Kbps 8-channel audio, and up to four virtual displays. A 14-day trial is available without a credit card. Team tools include user, machine, and settings administration, mass deployment options including MDM, and a Cloud API. Teams Enterprise includes SSO and SCIM integrations. More than one virtual display and USB device redirection other than game controllers require Teams Enterprise.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.