Kianda vs Pega Customer Service
Kianda
kianda.com
Pega Customer Service
pega.comSide by side
| Figure | Kianda | Pega Customer Service |
|---|---|---|
| Price from | €900/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Process Automation Software | 7.8 (#11) | 7.7 (#12) |
| Deployment | Kianda can be deployed on-premises, in private cloud, or in public cloud environments. | Pega documentation describes Pega Platform deployment options that include Pega Cloud, client-managed cloud, and on-premises deployment. |
| Headquarters | Blanchardstown, Ireland | Cambridge, Massachusetts, United States |
| Integrations | Kianda lists connectors for SharePoint, SAP, Office 365, Salesforce, Dynamics, Oracle, email, SQL Server, MySQL, Active Directory, file systems, and web services. | Pega lists integrations including Salesforce Lightning, Twilio, Facebook Messenger, Gmail, Amazon Connect, Five9, Cisco, Genesys, and Avaya. |
| Purpose | Kianda is a low-code/no-code platform for creating business applications, digitising processes, and automating workflows. | Pega Customer Service is an omnichannel digital engagement solution for enterprises seeking to improve agent productivity, anticipate customer needs, and lower operational costs. |
| Security | Kianda says its information security management system is certified to ISO 27001:2022 and Cyber Essentials, and its products support SSO, encryption at rest and in transit, and multi-level access controls. | Pega Cloud supports role-based access controls, SAML, OAuth, and Active Directory integrations, and uses AES 256-bit encryption at rest and TLS 1.2 or TLS 1.3 in transit. |
Plans
In their own words
Pega Customer Service
Pega Customer Service is an omnichannel digital engagement solution for enterprises. It combines automated service, self-service agents, and a unified representative desktop. Pega says Predictable AI can resolve routine requests automatically while supplying context and guidance for complex cases. Workflow-powered Self Service Agents handle requests across channels, provide end-to-end resolutions, or transfer customers to live support. The agent desktop includes AI guidance, automated responses, and task automation for data capture, form filling, and wrap-up. Conversations can move between channels while retaining context, and representatives can view interaction history across channels. Listed capabilities include workflow automation, attended and unattended robotic process automation, Email AI, Pega Knowledge Agent, and real-time Next Best Action recommendations. Supported channels include inbound and outbound telephone, web and mobile chat, email, web self-service, fax, and white mail, with WhatsApp and SMS integrations. Deployment options include Pega Cloud, client-managed cloud, and on-premises. Pricing is on request; a 30-day trial is advertised but currently being upgraded.