KIX vs Spiceworks Cloud Help Desk
KIX
kixdesk.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | KIX | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | €33/mo | $5/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 5 |
| Spec score · IT Help Desk Software | 9.1 (#9) | 8.7 (#17) |
| Company legal name | The maker is KIX Service Software GmbH, registered with Chemnitz District Court under HRB 23192. | Crunchbase identifies the operating legal name as Spiceworks, Inc. |
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Mobile | The KIX Field Service App is listed for iOS 17 and later and Android 13 and later. | Spiceworks' 2026 product update mentions advanced search across desktop, mobile, Android, and iOS. |
| Product | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. | Spiceworks describes Cloud Help Desk as one of its free tools and apps. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings | 1.8 out of 5 from 62 ratings |
| Rating on Google Play | The Google Play listing displays no user rating or review count and shows 50+ downloads. | 2.3 out of 5 from 127 reviews |
| Self-service portal | The self-service portal is a KIX Pro capability rather than part of KIX Start. | A customizable browser portal lets end users submit requests, communicate with agents and view ticket status. |
| Support | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
| Ticket management | The service desk supports searchable communication histories, list views and Kanban-based ticket work. | The product supports ticket creation, responses, status tracking, prioritization, attachments and ticket collaboration. |
Plans
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.