Konversio Pilot vs Stept
Konversio Pilot
konversio.orgStept
stepped.aiSide by side
| Figure | Konversio Pilot | Stept |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Support Bots | 6.2 (#16) | 8.3 (#8) |
| Spec score · AI Customer Service Agents | 6.4 (#49) | 8.4 (#4) |
| Integrations | The 0.0.3 release adds data imports from Intercom and Freshdesk, and WhatsApp template management for Cloud API and Twilio. | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. |
| Product | Pilot is Konversio’s AI support agent, which reads help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands off to humans. | Stept describes itself as an open-source customer-support platform with a shared inbox, AI agent, help center, product tours and automation. |
| Security | The 0.0.3 release lists audit logs, webhook validation, SSRF hardening, safer file uploads and CSV exports, and sign-in and session hardening. | The site lists role-based access control with custom roles, an audit log, scoped API keys and encrypted provider secrets. |
Plans
In their own words
Konversio Pilot
Konversio Pilot has no write-up on Specifiction yet; its figures are above.
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.