KWHotel vs RaccoonSite

KWHotel is hotel management software for handling reservations, room details, rates, and guest records. Its desktop product is aimed at small and medium accommodation facilities and is deployed on-premise. KWHotel Cloud PMS makes reservations, rate plans, and guest information available from internet-connected devices, and syncs reservation data with KWHotel Pro desktop software. The cloud service can be used on iOS and Android through a browser or a home-screen shortcut. A separate Cloud Channel Manager syncs availability with online travel agencies; the booking engine is another edition-dependent feature. KWHotel Booking Engine supports nine languages and nine payment gateways and charges no commission on bookings made through it. Listed connections include YieldPlanet, SiteMinder, WuBook, Booking.com, Expedia, SMSAPI, POSbistro, and Espago. SMSAPI, POSbistro, and Espago are described for messaging, point of sale, and card payments. The booking engine can show hotel and GDPR regulations to guests when applicable. KWHotel advertises technical support by email, Skype, and phone, with remote connection through TeamViewer if needed. KWHotel Free is listed at free; feature availability varies by edition.

RaccoonSite is RoomRaccoon’s web-based website builder for hotels. It connects to the RoomRaccoon booking engine and is managed through the company’s PMS. Setup can prefill a site with a property’s logo, colours, room categories, images and descriptions. Users build pages from templates and content blocks, manage multiple languages and choose which pages are published. A booking widget can show availability and accept reservations, while room showcases can link to booking pages. The builder includes Instagram and Facebook links, cookie acceptance or rejection with stored consent, and a generated cookie-policy page. Keyboard navigation supports accessibility requirements. Publishing requires an externally purchased domain connected with a CNAME record; SSL is applied before launch. Users can explore and build before activation, but publishing needs an upgrade slot. The self-service RaccoonSite plan has one slot. RaccoonSite Plus adds website-build support, email hosting and domain registration with two slots. RoomRaccoon also offers a managed setup in which its team builds and registers the site. Prices are available on request.