LBi HR HelpDesk vs Superthread HR Service Delivery
LBi HR HelpDesk
lbisoftware.comSuperthread HR Service Delivery
superthread.comSide by side
| Figure | LBi HR HelpDesk | Superthread HR Service Delivery |
|---|---|---|
| Price from | Free | $3/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 4 |
| Spec score · HR Case Management Software | 7.9 (#13) | 8.0 (#11) |
| Headquarters | Melville, New York, United States | Chelmsford, England, United Kingdom |
| Integrations | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. | Listed integrations include Slack, GitHub, Email, Office 365, Zapier, Google Calendar, YouTube, and a public API. |
| Purpose | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. | Superthread connects employee requests to the tasks, documentation, projects, and agents used to deliver HR service work. |
| Security | The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements. | Superthread says it is GDPR compliant, does not save meeting audio or video, and encrypts data at rest; its page lists SOC 2 as coming soon. |
| Support | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. | Pricing lists Help centre & community for Free and Pay what you want, live chat for Business, and priority support for Enterprise. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
Superthread HR Service Delivery
- FreeFree
- Pay what you want$3 a month
- Business (50+ seats)$6,000 a year
- Enterprise (200+ seats)$85,000 a year
In their own words
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.
Superthread HR Service Delivery
Superthread HR Service Delivery organizes employee requests with the tasks, documentation, projects, and agents involved in people operations. Employees can submit requests through forms and follow their status, assignees, due dates, comments, and attachments. Teams can coordinate onboarding and offboarding across HR, IT, Finance, managers, and new starters. AI agents can review requests, identify missing context, prepare onboarding updates, and flag stalled work within accessible spaces. Private spaces and granular access controls can restrict sensitive employee relations, compensation, investigation, and leadership work. Superthread handles requests, processes, documentation, coordination, and follow-up; it does not replace an HRIS employee record system or payroll platform. The shared service desk portal is included with Business and Enterprise, not Free or Pay what you want. Free is free; Pay what you want starts at $3 per user per month. Platforms listed are Android, iOS, macOS, web, Windows, and API.