Level AI Contact Center Analytics vs Stratifyd
Level AI Contact Center Analytics
thelevel.aiStratifyd
stratifyd.comSide by side
| Figure | Level AI Contact Center Analytics | Stratifyd |
|---|---|---|
| Price from | — | $1,666.67/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Customer Interaction Analytics Software | 7.6 (#12) | 6.9 (#22) |
| AI analysis | AI Workers let nontechnical users ask natural-language questions, and the page lists analyst workers for QA, search, teams, VoC, product gaps, resolution, sentiment, and iCSAT insights. | Its proprietary AI engine surfaces themes and signals that teams might not know to look for. |
| Security | Level AI lists ISO 27001 Type II, SOC 2 Type II, HIPAA, PCI DSS, HITRUST CSF, and GDPR compliance or certification, and says audit documentation is available through its Trust Center. | Stratifyd says it uses encryption, firewalls and SSL or HTTPS as commercially reasonable security measures for personal data. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
Stratifyd
- Basic$20,000 a year
- Core$40,000 a year
- Professional$75,000 a year
- EnterprisePriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.